Mega Walk-IN Drive For Customer Support Banking Process

The interview experience at Tech Mahindra via Naukri typically involves an initial HR screening to verify eligibility, followed by an operations round that tests domain knowledge and communication skills. The assessment may include aptitude or situational judgment tests, and the final client round focuses on role‑specific scenarios. Overall difficulty is moderate, and candidates should prepare with clear examples of customer handling and basic banking concepts.

Tech Mahindra Business Services, a subsidiary of the global technology giant Tech Mahindra, is a leading player in the Business Process Management (BPM) and Business Process Outsourcing (BPO) space. With a workforce of over 130,000 professionals across 90 countries, the company serves more than 946 global clients, including several Fortune 500 firms. Its BPO arm delivers next‑generation digital customer experiences and back‑office services across sectors such as Banking & Financial Services, Telecom, Retail, Healthcare, and Hospitality. The Hyderabad centre, located at Divya Sree Omega, Hitech City, is a strategic hub that handles high‑volume voice and blended processes for banking customers, ensuring seamless interaction across multiple channels.

Any graduate (any stream) can apply. Freshers and candidates with up to 2 years of experience are eligible. Must have good communication skills in English, Hindi, Tamil, Kannada or Malayalam. Basic computer knowledge is required. Willingness to work in rotational shifts. No specific percentage or backlog restrictions mentioned.

Round 1: HR Screening → Round 2: Operations Round → Round 3: Assessment → Round 4: Client Round

The role advertised is a Customer Support position for the Banking Process. It is a full‑time, permanent opportunity that involves handling both inbound and outbound calls, addressing customer queries, and delivering solutions in line with the bank’s service standards. Candidates will work from the office in a rotational shift pattern, with five working days a week and two weekly offs. The position is open to fresh graduates as well as candidates with up to two years of experience, provided they possess strong communication skills in English, Hindi, Tamil, Kannada, or Malayalam and basic computer proficiency. Key Responsibilities: 1. Answer inbound customer calls and initiate outbound calls with professionalism. 2. Understand and resolve banking‑related queries, providing accurate information and solutions. 3. Maintain high standards of phone etiquette and customer service throughout each interaction. 4. Follow defined process guidelines, scripts, and compliance requirements. 5. Achieve productivity targets such as call handling time, resolution rate, and quality scores. 6. Document call details accurately in the CRM system and update customer records. 7. Stay updated on daily process changes, product updates, and promotional offers. 8. Participate in regular training sessions and performance feedback loops. 9. Collaborate with team leads and peers to share best practices and improve overall service quality. Tech Stack & Tools: The role primarily uses CRM platforms (such as Salesforce or in‑house tools), telephony software, Microsoft Office suite, and basic data entry applications. While no deep technical expertise is required, familiarity with Windows OS, internet browsing, and spreadsheet handling is essential. Growth Path: Starting as a Customer Support Executive, high performers can progress to Senior Executive, Team Lead, Operations Supervisor, and eventually to Managerial roles within the BPM division. Tech Mahindra also offers cross‑skill training, enabling employees to move into other domains like digital analytics, process design, or quality assurance. Why Join Tech Mahindra? The company offers a structured learning environment, exposure to global banking processes, and a clear career trajectory. Employees benefit from a robust onboarding program, continuous up‑skilling, and the prestige of working for a brand recognized worldwide for innovation and customer centricity. The large scale of operations ensures job stability, while the multicultural workplace fosters personal and professional growth.