Walk-in Mega Walkin Drive For International Voice Process (Mon- Fri)

Tech Mahindra’s interview process typically consists of an initial aptitude test followed by a communication or technical interview, and finally an HR round. The difficulty level is moderate, focusing on logical reasoning, English proficiency, and situational customer service scenarios. Candidates are advised to practice mock calls, improve typing speed, and be ready with examples of problem‑solving experiences.

Round 1: Aptitude & logical reasoning test → Round 2: Communication & domain knowledge interview → Round 3: HR interview focusing on cultural fit and motivation

Tech Mahindra promotes a collaborative and inclusive work environment where learning is encouraged through regular training and mentorship programs. Employees enjoy a balanced work‑life schedule, especially in BPO roles that offer flexible shift options, and have clear growth trajectories with internal mobility opportunities.

Any graduate or undergraduate degree from any discipline; no minimum percentage required; no active backlogs; excellent English communication skills; basic computer knowledge; typing speed minimum 20 WPM with 80% accuracy; willingness to work night shifts; freshers and experienced candidates are welcome.

Tech Mahindra is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in over 90 countries, the company serves a diverse portfolio of clients ranging from Fortune 500 enterprises to fast‑growing startups. Its culture emphasizes innovation, continuous learning and a customer‑first mindset, making it a preferred employer for fresh talent and seasoned professionals alike. Over the years, Tech Mahindra has built a strong reputation for investing in employee development, offering clear career ladders, and fostering an inclusive work environment. The International Voice Process role is part of the company’s Business Process Management (BPM) division, specifically handling e‑commerce voice support for customers across the globe. Candidates will join a dynamic, high‑energy team that interacts directly with international shoppers, resolving queries related to order tracking, payments, returns, and product information. The position is a full‑time, permanent opportunity with a clear path to higher responsibility roles such as Team Lead, Operations Manager, and eventually senior leadership positions within the contact centre ecosystem. Key Responsibilities: 1. Answer inbound international calls and provide accurate information on e‑commerce services. 2. Diagnose and resolve customer issues related to orders, payments, refunds, and product queries. 3. Maintain high levels of customer satisfaction by delivering timely and courteous service. 4. Document interactions and update CRM systems with relevant details. 5. Meet or exceed defined service level agreements (SLAs) and key performance indicators (KPIs). 6. Collaborate with cross‑functional teams such as logistics, finance, and product to ensure seamless issue resolution. 7. Participate in regular training sessions to stay updated on product changes and process enhancements. 8. Provide feedback to improve call scripts, knowledge base articles, and overall service quality. 9. Adhere to night‑shift schedules as required by the international call timings. 10. Uphold data privacy and security standards during all customer interactions. Tech Stack & Tools: The role primarily uses voice‑over‑IP (VoIP) platforms, CRM software (e.g., Salesforce, Zendesk), and basic office productivity tools such as MS Office. While no deep technical expertise is required, familiarity with computer operations and typing speed of at least 20 WPM with 80% accuracy is essential. Growth Path: Starting as a Voice Associate, high performers can progress to Senior Associate, Team Lead, Operations Supervisor, and eventually Managerial roles. The company also offers opportunities to move laterally into other BPO functions, digital analytics, or even technology‑focused positions based on skill development. Why Join Tech Mahindra? Employees benefit from a robust learning ecosystem, exposure to global customers, competitive compensation, and a supportive work culture that values work‑life balance. The mega walk‑in drive provides a fast‑track entry point for fresh graduates and experienced candidates alike, making it an ideal launchpad for a rewarding career in international customer support.