Support Engineer

The interview process at Virtusa typically involves a technical interview, followed by an HR interview and a final interview. The technical interview assesses technical skills and problem-solving abilities, while the HR interview evaluates communication and interpersonal skills. The final interview is an opportunity for the candidate to showcase their fit with the company culture and values.

Virtusa has a strong focus on work-life balance, with a range of benefits and perks that support employee well-being and career aspirations. The company values diversity, inclusion, and collaboration, and provides opportunities for professional growth and development.

UG: B.Sc in Any Specialization

Round 1: Technical Interview → Round 2: HR Interview → Round 3: Final Interview (based on company knowledge)

Virtusa is a global company that provides digital transformation and IT consulting services to clients across various industries. With a strong presence in India, Virtusa has a diverse workforce and a culture that values innovation, collaboration, and customer satisfaction. As a Support Engineer at Virtusa, you will be part of a team that provides technical support to clients and internal stakeholders, ensuring seamless delivery of services. The role of a Support Engineer at Virtusa involves responding to user queries via email, phone, or ticketing tools in a timely and professional manner. You will perform basic troubleshooting for application, system, and access-related issues using standard procedures and knowledge articles. You will also log, track, and update support tickets with accurate information, escalate unresolved issues to the appropriate support teams, and communicate clearly with users and provide regular updates on issue status. As a Support Engineer, you will be required to follow Standard Operating Procedures (SOPs) and support processes, learn new applications, tools, and technologies to support day-to-day operations, and work collaboratively with team members to ensure timely issue resolution. You will also demonstrate ownership, a proactive attitude, and a willingness to take on new responsibilities. In this role, you will have the opportunity to work in a 24x7 rotational shift environment, which is mandatory. You will also be required to keep knowledge documents updated whenever new learnings or process changes are introduced. Understanding user issues by asking the right questions and gathering relevant information is also a key aspect of this role. The ideal candidate for this role should have a basic understanding of Operating Systems (Windows/Linux) and computer networking concepts, familiarity with SQL and relational databases, and understanding of programming fundamentals and logical problem-solving. As a Support Engineer at Virtusa, you will have the opportunity to grow professionally and personally, with a strong focus on career development and growth. You will be part of a team that values diversity, inclusion, and work-life balance, and you will have access to a range of benefits and perks that support your well-being and career aspirations. So, if you are a motivated and customer-focused individual with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity to join our team as a Support Engineer at Virtusa.