New Campus Associates - FY'26

Round 1: Online aptitude/psychometric test → Round 2: Technical/role‑play interview focusing on communication and problem‑solving → Round 3: HR interview covering cultural fit and career aspirations

Sutherland promotes a collaborative work culture that blends technology with human insight. Employees benefit from continuous learning programs, clear performance metrics and opportunities to move across functions. The company strives for a balanced work‑life environment with shift flexibility and supportive policies.

The interview process at Sutherland typically consists of an initial online aptitude test followed by a role‑play or technical interview that evaluates communication, problem‑solving and customer handling abilities. The final HR round assesses cultural fit and motivation. Candidates report moderate difficulty, with emphasis on clear articulation and empathy.

Any full‑time UG/PG graduate (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA) passing out in 2026. Must have excellent verbal and written English, good analytical and typing skills, and be willing to work night shifts. Candidates should reside within a 25 km radius of the office location. No specific percentage requirement mentioned; backlogs should be cleared as per company policy.

Sutherland is a global digital transformation leader that has been shaping customer experiences for nearly four decades. With a strong foothold in automation, AI‑ML, cloud platforms and design thinking, the company helps enterprises across industries deliver instant, relevant and frictionless services. Its culture, branded as "One Sutherland," emphasizes trust, collaboration and continuous innovation, enabling employees to work on cutting‑edge technologies while serving some of the world’s biggest brands. The firm’s presence in India spans major cities such as Mumbai, Hyderabad, Cochin, Chennai and Bhopal, offering fresh talent a platform to grow in a fast‑moving, technology‑driven environment. The New Campus Associate role is designed for fresh graduates of the 2026 batch who are eager to start a career in customer experience and contact‑center operations. As a Consultant, you will be the first point of contact for customers across multiple channels – voice, email, chat and social media. Your primary mission is to resolve queries, address concerns and ensure a seamless experience that meets Sutherland’s high standards of satisfaction and productivity. The position offers a structured training program, exposure to AI‑enabled tools, and a clear growth trajectory into senior associate, team lead and managerial roles. Key Responsibilities: 1. Respond to customer inquiries via email, chat, social media and phone with professionalism and empathy. 2. Achieve and exceed monthly targets for Customer Satisfaction (CSAT) and productivity metrics. 3. Adhere to Service Level Agreements (SLAs) and contractual metrics set by the client. 4. Maintain 100% schedule adherence and contribute to minimizing program shrinkage. 5. Complete mandatory upskilling modules and e‑courses to stay current with tools and processes. 6. Participate in coaching sessions and implement feedback for continuous improvement. 7. Ensure strict compliance with non‑disclosure agreements and data security policies. 8. Accurately document interactions and update knowledge bases. 9. Collaborate with cross‑functional teams to resolve complex issues. 10. Provide insights and suggestions to improve service delivery. Tech Stack & Tools: The role utilizes Sutherland’s proprietary automation platforms, CRM systems (such as Salesforce), ticketing tools, and AI‑driven chatbots. Basic computer literacy, MS Office and typing proficiency are essential. Growth Path: Starting as an Associate, high performers can progress to Senior Associate, Team Lead, Operations Manager and eventually to specialized roles in analytics, process design or automation. Why Join Sutherland? You gain exposure to industry‑leading automation technologies, a supportive learning environment, and a clear career ladder. The company’s emphasis on employee well‑being, flexible shift options and cab facilities within 25 km make it an attractive choice for fresh talent looking to launch a rewarding career in customer experience.