Customer Support Associate

Candidates typically face a three‑stage process: an initial aptitude and typing test, followed by a functional interview focusing on communication, scenario‑based problem solving, and product knowledge, and finally an HR round that assesses cultural fit and discusses compensation. The difficulty is moderate; thorough preparation of basic aptitude, role‑play scenarios, and clear articulation of past experiences helps candidates succeed.

Bigbasket promotes a high‑energy, collaborative culture where employees are encouraged to take ownership and innovate. The company offers clear career ladders, regular up‑skilling programs, and a balanced work‑life approach with hybrid work options after the initial training period.

Any candidate with 10+2, Diploma or Degree (excluding B.Tech, MBA, PG). Age limit up to 30 years. Minimum typing speed 20-25 WPM. Fluency in English, Hindi and one regional language (Telugu/Marathi/Bengali). Freshers or candidates with prior BPO experience are eligible. No specific percentage criteria mentioned. Backlog policy: No active backlogs at the time of joining.

Round 1: Written Aptitude & Typing Test → Round 2: Functional/Technical Interview (Customer Handling Scenarios) → Round 3: HR Interview (fitment, salary discussion)

Bigbasket is India’s leading online grocery platform, founded in 2011 and now part of the Tata Group. With a presence in over 30 cities, it serves millions of customers daily, delivering fresh produce, pantry staples, and household essentials right to their doorsteps. The company prides itself on a technology‑driven supply chain, a customer‑centric culture, and a fast‑moving retail environment that encourages innovation and continuous improvement. Employees benefit from a collaborative atmosphere, exposure to cutting‑edge logistics solutions, and a clear path for career growth within the rapidly expanding e‑commerce sector. The role of Customer Support Associate is a frontline position that directly impacts Bigbasket’s brand reputation. As a voice of the brand, the associate handles inbound and outbound calls, resolves customer grievances, and ensures a seamless shopping experience. The position begins with a three‑month on‑site training period at the Ameerpet office, after which the employee can work from home with occasional mandatory office days. The job demands fluency in English and Hindi, plus one regional language (Telugu, Marathi, or Bengali), a typing speed of at least 20‑25 words per minute, and a willingness to work rotational shifts spanning 06:00 AM to 11:45 PM. Key responsibilities include: 1. Answering customer calls promptly and courteously, understanding their issues, and providing accurate solutions. 2. Following standard operating procedures to log tickets, update CRM records, and track resolution status. 3. Escalating complex cases to senior support or technical teams while maintaining ownership. 4. Achieving daily call handling and resolution targets set by the operations manager. 5. Conducting follow‑up calls to ensure customer satisfaction post‑resolution. 6. Assisting with email and chat support during peak periods as part of a blended service model. 7. Providing feedback on recurring issues to help improve product quality and process efficiency. 8. Adhering to data privacy and security guidelines while handling sensitive customer information. 9. Participating in regular training sessions and performance reviews. 10. Collaborating with cross‑functional teams such as logistics, product, and finance to resolve end‑to‑end customer queries. Tech stack: The role primarily uses cloud‑based CRM platforms (e.g., Salesforce or Zoho), VoIP telephony systems, ticketing tools, and basic Microsoft Office applications. Familiarity with spreadsheet analysis and data entry is advantageous. Growth path: Starting as an Associate, high performers can progress to Senior Associate, Team Lead, Operations Supervisor, and eventually Managerial roles within the Customer Success or Operations verticals. The company encourages internal mobility and offers skill‑upgradation programs. Why join Bigbasket? The company offers a vibrant, fast‑paced environment where freshers can quickly gain hands‑on experience in e‑commerce customer service. Employees receive PF, ESIC, internet allowance, and a clear performance‑linked salary structure. The hybrid work model provides flexibility, while the extensive training ensures you are well‑equipped to handle real‑world customer scenarios. If you enjoy problem‑solving, have strong communication skills, and thrive in a dynamic team, Bigbasket is an ideal launchpad for a rewarding career in the retail tech space.