Customer Support Associate

Bigbasket’s interview process typically starts with an online aptitude and typing speed test, followed by a situational round where candidates handle mock customer calls. The final HR round assesses cultural fit, communication style, and salary expectations. The overall difficulty is moderate; clear articulation, empathy, and quick thinking are key to success.

Bigbasket promotes a collaborative, data‑driven culture where employees are encouraged to experiment and innovate. The company offers regular learning sessions, clear performance metrics, and a supportive environment that balances high‑impact work with work‑life flexibility, especially after the initial training period.

Any graduate, diploma or 10+2 pass. Strictly no B‑Tech, MBA or PG candidates. Age limit up to 30 years. Freshers are welcome; candidates with prior BPO experience are also eligible. Minimum 45% aggregate in academics (if applicable). No backlog allowed at the time of joining.

Round 1: Aptitude & Typing Speed Test → Round 2: Customer Handling / Situational Interview → Round 3: HR Interview (fitment, salary discussion, cultural fit)

Bigbasket, founded in 2011, is India’s leading online grocery and food‑delivery platform. With a presence in more than 30 cities and a customer base exceeding 20 million, the company has transformed the way Indians shop for daily essentials. Backed by strong logistics, a robust supply‑chain network and a technology‑driven approach, Bigbasket continues to expand its product portfolio, offering everything from fresh produce to household items. The firm prides itself on delivering a seamless, reliable experience to its users, which is powered by a dedicated customer‑service team that acts as the brand’s front line. The role of Customer Support Associate at Bigbasket is designed for fresh graduates and BPO‑experienced candidates who can communicate fluently in English, Hindi and one regional language (Telugu, Marathi or Bengali). The associate will handle inbound and outbound calls, resolve queries related to orders, payments, deliveries, and product issues, and ensure a high level of customer satisfaction. The position starts with a three‑month on‑site training period at the Ameerpet office, after which the employee can work from home with periodic on‑site days as required. Key Responsibilities: 1. Answer customer calls promptly and courteously, addressing queries about orders, refunds, and product information. 2. Follow standard operating procedures to troubleshoot and resolve issues, escalating complex cases to senior teams when necessary. 3. Maintain accurate call logs and update CRM systems with relevant customer interactions. 4. Achieve daily and weekly performance metrics such as average handling time, first‑call resolution, and customer satisfaction scores. 5. Participate in regular training sessions to stay updated on new product launches, policy changes, and system upgrades. 6. Provide feedback to the operations team on recurring issues to help improve processes. 7. Handle chat and email tickets when required, ensuring consistent service across channels. 8. Adhere to shift schedules, including rotational shifts between 6:00 AM and 11:45 PM, and be flexible for occasional weekend work. 9. Meet the minimum typing speed of 20‑25 words per minute to ensure efficient data entry. 10. Uphold Bigbasket’s brand values of empathy, accountability, and proactive problem‑solving. Tech Stack & Tools: The role primarily uses VoIP telephony platforms, CRM software (such as Freshdesk or Zendesk), Microsoft Office suite, and internal knowledge bases. While no deep technical expertise is required, familiarity with basic computer operations and typing proficiency is essential. Growth Path: Starting as an Associate, high performers can progress to Senior Customer Executive, Team Lead, and eventually Operations Manager or Quality Analyst roles. Bigbasket encourages internal mobility, offering regular upskilling workshops and mentorship programs. Why Join Bigbasket? The company offers a vibrant, fast‑paced environment where fresh talent gets exposure to a large, diverse customer base. Employees benefit from a competitive salary (2‑2.5 LPA for freshers), PF, ESIC, internet allowance, and a clear career trajectory. The hybrid work model provides the flexibility of remote work after the initial training period, while still fostering team collaboration during on‑site days. Joining Bigbasket means being part of a market‑leading brand that values customer centricity and employee growth.