Mega Walk-in International Voice Process

Candidates usually face a timed online aptitude test followed by a functional interview that assesses communication clarity, accent neutrality and scenario‑based problem solving. The final HR round focuses on cultural fit, availability for shifts and salary expectations. Overall difficulty is moderate; thorough preparation of aptitude and mock call simulations greatly improves chances.

Firstsource is known for a collaborative and inclusive work environment where employees are encouraged to share ideas and take ownership of projects. The company invests heavily in training and career development, offering clear growth pathways and regular performance reviews. Work‑life balance is maintained through flexible shift patterns and employee wellness initiatives.

0-5 years of relevant experience; Graduation not mandatory but candidates with B.E, B.Tech, B.Sc or Post‑Graduation are preferred; Freshers are not eligible; No active backlogs; Must be able to work rotational shifts including night shifts; Must possess clear English pronunciation with a neutral accent; Valid ID proof required for verification.

Round 1: Online aptitude/technical test → Round 2: Functional interview (voice handling, communication skills) → Round 3: HR interview (fitment, availability, salary expectations)

Firstsource Solutions Limited, a flagship company of the RP‑Sanjiv Goenka Group, is a global leader in business process management (BPM) and outsourcing services. With a presence in more than 25 countries, Firstsource serves a diverse client base across healthcare, banking and financial services, communications, media, technology, retail and many other sectors. The firm prides itself on leveraging advanced analytics, automation and domain expertise to deliver end‑to‑end customer lifecycle solutions. Over the years, Firstsource has built a strong reputation for employee development, robust training programs and a culture that encourages innovation and continuous learning. The International Voice Process role is part of Firstsource’s Customer Success, Service & Operations division. This position is designed for candidates who can handle both inbound and outbound calls for international clients, providing high‑quality voice support across multiple time zones. The walk‑in recruitment drive scheduled from 22nd June to 26th June invites experienced candidates (0‑5 years) to join a fast‑growing voice‑centric team that deals with customer retention, issue resolution and relationship building. The role offers exposure to global best practices, a structured career path, and the opportunity to work with cutting‑edge telephony and CRM platforms. Key Responsibilities: 1. Answer inbound calls and initiate outbound calls in a professional and courteous manner. 2. Understand customer requirements, provide accurate information and recommend suitable solutions. 3. Resolve complaints and queries within defined service level agreements (SLAs). 4. Maintain precise records of all interactions using the company’s CRM system. 5. Achieve and exceed quality, productivity and customer satisfaction targets. 6. Follow all company policies, compliance guidelines and data security protocols. 7. Escalate complex or unresolved issues to the appropriate higher‑level team. 8. Build and nurture positive relationships with customers to improve retention rates. 9. Participate in regular training sessions and performance feedback loops. 10. Adhere to rotational shift schedules, including night shifts, as per business needs. Tech Stack & Tools: The role primarily utilizes voice‑over‑IP (VoIP) platforms, CRM software (such as Salesforce or Zoho), ticketing tools, Microsoft Office suite, and basic computer applications. While deep technical expertise is not required, familiarity with these tools accelerates onboarding. Growth Path: Firstsource offers a clear progression from Associate – Voice Support to Senior Associate, Team Lead, Assistant Manager and higher managerial positions. High performers are often fast‑tracked into specialized roles like Quality Analyst, Process Trainer or Operations Manager, with opportunities for cross‑functional moves across domains. Why Join Firstsource? The company provides a vibrant work culture that emphasizes learning, mentorship and employee well‑being. Candidates gain exposure to international clients, develop strong communication and problem‑solving skills, and benefit from competitive compensation, performance‑linked incentives and a supportive environment that values merit and transparency. The walk‑in event also offers a chance to interact directly with hiring managers, receive instant feedback and potentially secure a job offer on the spot.