Associate Technical Support Executive

Candidates typically face six rounds: an initial phone screen, HR manager interview, a timed aptitude assessment, an operations round focusing on scenario‑based questions, a technical round testing OS and networking knowledge, and a final HR discussion. The difficulty is moderate; preparation on Windows troubleshooting, basic networking and clear communication greatly helps.

CGS promotes a collaborative, learning‑centric culture where employees are encouraged to upskill through regular workshops and certifications. The firm balances high performance expectations with employee well‑being, offering night‑shift cab facilities and flexible off‑days after the training period. Career growth is merit‑based, with clear pathways to senior and managerial roles.

Any graduate (B.Tech, B.Sc, B.Com, BA, etc.) from any stream; minimum 60% aggregate in the qualifying degree; batch years 2022‑2026 accepted; no active backlogs at the time of joining; must be able to join immediately; fluency in English (both spoken and written) is mandatory.

Round 1: Initial Screening → Round 2: HR Manager Round → Round 3: Assessment → Round 4: Ops Round → Round 5: Technical Round → Round 6: HR Discussion

Computer Generated Solutions (CGS) is a fast‑growing Business Process Management (BPM) and BPO firm that partners with global technology brands to deliver end‑to‑end customer support services. Established in India over a decade ago, CGS has built a reputation for leveraging cutting‑edge tools, a robust training ecosystem, and a people‑first culture to drive operational excellence. The company’s Hyderabad hub, located in the vibrant Hi‑Tech City, serves as a strategic centre for international voice and chat support, handling queries from North America, Europe and APAC. CGS prides itself on continuous learning, offering employees clear career ladders, regular up‑skilling programs, and exposure to a diverse client portfolio. The role of Associate Technical Support Executive is designed for fresh graduates and early‑career professionals who are passionate about solving technical problems and delivering superior customer experiences. As a member of the International Voice and Chat Process team, you will work night‑shift rotations (with cab facilities) after a one‑month day‑shift training period. The position provides a solid foundation in IT‑support operations, enabling you to master troubleshooting across operating systems, hardware, networking, and security tools while interacting with customers in English. Key Responsibilities: 1. Respond to inbound customer calls and chat messages, diagnosing hardware, software and network issues. 2. Perform OS troubleshooting on Windows XP, 8 and 10 environments. 3. Resolve connectivity problems involving VPNs, DNS, DHCP and Active Directory. 4. Conduct hardware diagnostics, component replacement and peripheral setup. 5. Use ticketing tools to log incidents, track SLA compliance and escalate complex cases. 6. Follow standard operating procedures and maintain documentation for knowledge‑base updates. 7. Meet or exceed KPIs such as First Call Resolution, Average Handling Time and Customer Satisfaction scores. 8. Participate in regular training sessions and share best practices with peers. 9. Provide feedback to process owners for continuous improvement of support workflows. 10. Adhere to shift schedules, maintain punctuality and ensure a professional demeanor at all times. Tech Stack: Windows OS (XP/8/10), Microsoft Office Suite, VPN clients, Active Directory, DNS/DHCP, TCP/IP, HTTP/HTTPS, ticketing platforms (e.g., ServiceNow), basic command‑line utilities. Growth Path: Starting as an Associate Technical Support Executive, high performers can progress to Senior Support Engineer, Team Lead, Operations Manager or specialize in areas such as Security Operations, Cloud Support or Quality Assurance. CGS encourages internal mobility and sponsors certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator). Why Join CGS? The company offers a structured training program, night‑shift cab support, a competitive in‑hand salary, and a variable component that rewards performance. Employees gain exposure to international clients, develop strong communication skills, and benefit from a collaborative environment that values learning and career advancement.