CSA Healthcare - Email/Back Office

Candidates typically face a timed online aptitude test followed by a functional interview that assesses claim‑processing knowledge, communication clarity and typing speed. The HR round focuses on cultural fit, career aspirations and salary expectations. Preparation should include aptitude practice, mock email handling, and clear articulation of why you want to work in healthcare back‑office.

CSA Healthcare promotes a supportive work environment where teamwork and continuous learning are emphasized. Employees benefit from regular skill‑upgradation programs, clear performance metrics, and a balanced shift schedule that respects work‑life harmony. The company encourages internal mobility, allowing staff to explore diverse roles within the broader Firstsource ecosystem.

Graduation in Arts & Science or Diploma (any discipline) with a minimum of 3 years without arrears. BE/B.Tech and Masters degrees are not eligible. Must have good comprehension skills, typing speed of at least 24 WPM with 90% accuracy, and strong communication abilities. No specific percentage requirement mentioned; backlogs are not allowed.

Round 1: Online Aptitude Test (logical reasoning, quantitative, English) → Round 2: Functional/Technical Interview (claims process, communication skills, typing test) → Round 3: HR Interview (fitment, motivation, salary discussion)

Firstsource Solutions Limited, an RP‑Sanjiv Goenka Group company, is a global leader in business process outsourcing. With a footprint spanning the United States, United Kingdom, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa and Australia, Firstsource delivers end‑to‑end solutions across Healthcare, Banking, Financial Services, Communications, Media, Technology, Retail and many other sectors. Their unique UnBPO™ methodology blends deep domain expertise with cutting‑edge technology, data analytics and automation to help clients transform operations, improve speed, scale and decision‑making. The company’s culture emphasizes continuous learning, collaboration and a merit‑based growth trajectory, making it an attractive destination for fresh talent. CSA Healthcare, a business unit within Firstsource, focuses on providing comprehensive back‑office support for health‑care claim processing. The team handles high‑volume email communications, document verification, claim adjudication and routing to appropriate functional owners. By leveraging industry‑specific knowledge and robust process frameworks, CSA Healthcare ensures that members and providers receive accurate, timely decisions while maintaining strict compliance with client SLAs. **Role Summary** The Email/Back Office Executive will act as a claims examiner, reviewing incoming claim documents, validating information against client guidelines, and either approving or denying claims. The role also involves flagging incomplete submissions, routing them for additional information, and ensuring that each claim is processed within the stipulated turnaround time (TAT) and quality benchmarks. The position demands strong written communication, keen attention to detail, and the ability to work in a shift‑based environment. **Key Responsibilities** 1. Analyze claim documents and contracts to determine eligibility for payment. 2. Approve or deny claims as per client specifications and regulatory guidelines. 3. Identify missing or inconsistent information and route claims to the appropriate department or stakeholder. 4. Maintain adherence to daily production targets and quality SLAs. 5. Ensure shift and schedule compliance, including attendance and punctuality. 6. Update claim status in the core processing system with accurate notes and timestamps. 7. Participate in regular process knowledge sessions and up‑skill on policy changes. 8. Contribute to continuous improvement initiatives by suggesting workflow enhancements. 9. Maintain a typing speed of at least 24 WPM with 90% accuracy. 10. Provide clear and professional email communication with members, providers and internal teams. **Tech Stack & Tools** The role primarily uses claim processing software (e.g., SAP, Oracle), Microsoft Office Suite, email clients (Outlook), and basic data entry tools. No advanced programming knowledge is required, but familiarity with CRM platforms and document management systems is advantageous. **Growth Path** Freshers can expect a structured career ladder: Email/Back Office Executive → Senior Executive → Team Leader → Operations Manager → Process Manager. Performance‑based promotions, regular training, and exposure to cross‑functional projects accelerate professional development. **Why Join CSA Healthcare?** - Work with a globally recognized BPO leader that invests heavily in employee up‑skilling. - Gain exposure to the healthcare domain, a high‑growth sector in India. - Competitive salary, clear promotion pathways, and a collaborative, inclusive work culture. - Opportunity to develop strong analytical, communication and claim‑processing expertise that are transferable across industries.