Customer Support Executive

Candidates typically face a three‑stage process: an online aptitude test, a functional interview focused on claim handling and customer interaction role‑plays, followed by an HR round that assesses cultural fit and willingness for night shifts. The difficulty is moderate; preparation should focus on communication skills, basic claim terminology, and aptitude practice.

Sagility India promotes a collaborative, performance‑driven culture where employees are encouraged to take ownership and innovate. The company offers clear growth pathways, regular up‑skilling sessions, and a balanced work‑life environment supported by a five‑day work week and two weekly offs. Employees benefit from modern office amenities, two‑way cab service, and comprehensive health coverage.

Education: 10+2 / 10+3 / Any Graduate / Postgraduate (B.Pharma, B.Com, M.B.B.S., B.Sc, Diploma, B.B.A., B.M.S., BDS, B.A., B.C.A., etc.) Maximum Age: 28 years Branch Restrictions: BE / B.Tech candidates are NOT eligible Work Shift: Willingness to work US night and rotational shifts Backlog Policy: No active backlogs at the time of joining Batch Year: Not specified; freshers and recent graduates are encouraged.

Round 1: Online Aptitude Test (logical reasoning, quantitative, English) → Round 2: Functional/Technical Interview (role‑play, claim handling scenarios, communication skills) → Round 3: HR Interview (fitment, availability for night shifts, salary discussion)

Sagility India is a fast‑growing Business Process Management (BPM) and BPO services provider that focuses on delivering end‑to‑end insurance claim support and customer experience solutions to global clients, especially in the United States. Established in the early 2010s, the firm has built a reputation for leveraging technology, robust process frameworks, and a people‑first culture to handle high‑volume, high‑complexity insurance operations. With a presence across major Indian metros, Sagility prides itself on a 5‑STAR rated workplace infrastructure, modern office spaces, and a commitment to employee well‑being through cab facilities, medical and life insurance, and performance‑based incentives. The role of Customer Support Executive is a non‑sales, dedicated customer service position that forms the backbone of Sagility’s claim support operations. The incumbent will work US night and rotational shifts, interacting directly with insured customers, processing their claims, and ensuring compliance with Service Level Agreements (SLAs) and quality standards. This is a walk‑in opportunity with a massive hiring drive (3000 openings) aimed at fresh graduates and post‑graduates who are eager to start a career in the BPO sector. Key Responsibilities: 1. Receive, review, investigate, and process insurance claims as per defined SOPs. 2. Handle inbound customer calls, address queries, and provide accurate information. 3. Meet and exceed SLA, quality, and audit parameters on a daily basis. 4. Coordinate with internal stakeholders (claims adjusters, supervisors, and finance) to ensure smooth claim settlement. 5. Achieve productivity targets while maintaining high customer satisfaction scores. 6. Maintain strict attendance, punctuality, and discipline records. 7. Continuously update process knowledge and up‑skill through internal training modules. 8. Document interactions and maintain accurate records in the CRM/ticketing system. 9. Uphold professional interpersonal relationships with peers and supervisors. 10. Ensure zero instances of misconduct and a clean disciplinary record. Tech Stack & Tools: The role primarily uses CRM platforms (e.g., Salesforce or custom claim management tools), Microsoft Office Suite, telephony systems, and basic data entry applications. Familiarity with Excel, email etiquette, and ticketing software is advantageous. Growth Path: Starting as a Customer Support Executive, high performers can progress to Senior Executive, Team Lead, Operations Manager, and eventually to specialized roles such as Claims Analyst or Process Manager. Sagility encourages internal mobility and offers regular up‑skilling programs. Why Join Sagility India? The company offers attractive night‑shift allowances, a five‑day work week with two weekly offs, a two‑way cab facility, and comprehensive medical and life insurance. The transparent recruitment process, performance‑based rewards, and a vibrant, collaborative work culture make it an ideal launchpad for fresh talent looking to build a long‑term career in the BPO industry.