New Campus Associates - FY'26

The interview process at Sutherland typically begins with a timed online aptitude test covering quantitative, logical reasoning and English. Shortlisted candidates then face a technical interview focusing on problem‑solving, basic programming concepts and scenario‑based questions related to customer service. The final HR round evaluates cultural fit, communication skills and career aspirations. Overall difficulty is moderate; thorough preparation of aptitude and basic coding concepts helps candidates succeed.

Round 1: Online Aptitude & Reasoning Test → Round 2: Technical/Functional Interview → Round 3: HR Interview

Sutherland promotes a people‑first culture with a focus on learning, innovation and work‑life balance. Employees benefit from regular upskilling programs, flexible work arrangements, and a transparent performance appraisal system that recognises merit and encourages internal mobility.

Graduates (B.Tech/B.E., B.Sc., B.Com, BA, MCA, or equivalent) from any stream with a minimum of 60% aggregate (or 6.0 CGPA). Must belong to the 2026 batch. No active backlogs at the time of joining. Strong communication skills in English (both written and verbal) are essential. Candidates should be Indian citizens with a valid ID proof.

Sutherland is a global digital transformation and business process outsourcing (BPO) leader with a strong presence in India. With over 30,000 employees across the country, the company helps Fortune 500 clients modernise their operations through technology, analytics and customer experience solutions. Sutherland’s Chennai campus is a hub for fresh talent, offering exposure to cross‑functional projects, cutting‑edge tools and a collaborative culture that encourages continuous learning. The organisation prides itself on a merit‑based growth model, where high‑performing associates can quickly move into specialised roles such as data analytics, automation, or client management. The role of a New Campus Associate is designed for fresh graduates who are eager to start their professional journey in a fast‑paced, client‑centric environment. As a campus associate, you will be part of a dynamic team that delivers end‑to‑end solutions for global clients, ranging from customer support to back‑office processing and digital services. The position offers a structured onboarding program, mentorship from senior leaders, and opportunities to work on real‑world projects that impact business outcomes. Key Responsibilities: 1. Provide high‑quality service to clients by handling inbound and outbound communications across multiple channels. 2. Analyse and resolve customer queries, ensuring adherence to service level agreements. 3. Document processes, maintain accurate records, and contribute to knowledge‑base articles. 4. Participate in training sessions and upskill on emerging technologies such as RPA, AI‑driven chatbots, and data analytics tools. 5. Collaborate with cross‑functional teams to identify process improvement opportunities. 6. Meet daily, weekly, and monthly performance metrics related to productivity, quality, and customer satisfaction. 7. Assist in preparing reports and dashboards for internal stakeholders. 8. Engage in continuous learning through internal e‑learning platforms and external certifications. 9. Support the rollout of new initiatives and pilot programs. 10. Uphold company policies, data security standards, and ethical guidelines. Tech Stack & Tools: MS Office Suite, ServiceNow, Salesforce, basic SQL, Python (for automation scripts), and exposure to cloud platforms like AWS or Azure. Growth Path: Starting as a Campus Associate, high performers can progress to Senior Associate, Team Lead, Process Analyst, and eventually to specialised roles such as Business Analyst, Automation Engineer, or Client Engagement Manager. Why Join Sutherland? The company offers a vibrant work culture that blends global best practices with local flexibility. Freshers receive comprehensive training, mentorship, and a clear career roadmap. Competitive compensation, performance‑linked incentives, and a supportive environment make Sutherland an attractive launchpad for a long‑term career in the BPO and digital services industry.