HR & Customer Support Associate

Round 1: Online aptitude/HR test → Round 2: Technical/HR interview with hiring manager → Round 3: HR discussion / cultural fit interview

FreeElective promotes a merit‑based, inclusive culture where ideas are welcomed from every level. Employees enjoy a balanced mix of remote flexibility and occasional office collaboration, with clear pathways for skill development and rapid career progression.

Candidates typically face a short online aptitude test followed by a video interview focusing on recruitment fundamentals, communication style, and scenario‑based HR questions. The final HR round assesses cultural fit, motivation, and long‑term career aspirations. Overall difficulty is moderate, and preparation around real‑world HR case studies helps.

Bachelor's degree in any discipline (HR, Business Administration, Psychology preferred); minimum 60% aggregate marks; graduating batch 2024‑2026; no active backlogs; strong command of English (both written and spoken); fluency in at least one regional Indian language is a plus.

FreeElective Network Pvt. Ltd., headquartered in Chennai, is the parent company behind Jodi365.com – a premium matchmaking platform that caters to elite singles across the globe. Since its inception in 2009, the firm has built a reputation for delivering personalized, data‑driven matchmaking services while maintaining a profitable and steadily expanding business model. The company’s portfolio now includes FreeElective.com and an upcoming venture, Peepul365.com, reflecting its ambition to become a leading player in the relationship‑services ecosystem. The HR & Customer Support Associate role sits at the intersection of people operations and client experience. Reporting to the Head of HR and the Customer Support Manager, the associate will own end‑to‑end recruitment, onboarding, employee relations, and HR administration while simultaneously handling user‑facing support tasks for Jodi365.com. This hybrid position offers a unique chance to develop a full‑stack HR skill set while gaining exposure to a fast‑growing SaaS‑based consumer business. **Key Responsibilities** 1. Partner with hiring managers to define role requirements and craft compelling job descriptions. 2. Post vacancies on career portals, university boards, and social channels; source candidates via databases and networking. 3. Screen resumes, conduct assessments, and coordinate phone, video, and in‑person interviews. 4. Perform reference checks and present shortlists to hiring managers. 5. Manage pre‑boarding communication, employment paperwork, and orientation sessions for new hires. 6. Update payroll, create corporate accounts, and issue ID cards, laptops, and welcome kits. 7. Maintain the employee handbook, address policy queries, and mediate internal conflicts. 8. Oversee attendance, leave, and benefits administration; liaise with payroll and insurance partners. 9. Review user profiles for compliance, respond to enquiries, and resolve complaints with empathy. 10. Track feedback, update the Help Center, and support operational initiatives as needed. **Tech Stack & Tools**: Google Workspace (Sheets, Docs, Drive), ATS (e.g., Zoho Recruit or similar), HRIS (payroll software), CRM (HubSpot or Freshdesk), and basic familiarity with ticketing systems. **Growth Path**: Successful performers can progress to HR Executive, Talent Acquisition Lead, or Customer Success Manager within 12‑18 months, with opportunities to lead a small HR team as the company scales. **Why Join FreeElective?** The firm offers a vibrant entrepreneurial environment, direct access to senior leadership, and the chance to impact both employee experience and end‑user satisfaction. Flexible work‑from‑home options, a collaborative culture, and exposure to a global client base make this role ideal for ambitious freshers eager to build a holistic HR career.