Customer Service Analyst

Candidates typically face a 30‑minute online aptitude test followed by a written case study where they draft a short B2B email or analyze a market scenario. The technical interview probes CRM familiarity and research methodology, while the HR round assesses communication, cultural fit, and motivation. Preparing with mock emails and brushing up on Excel functions greatly helps.

Jobs fosters a collaborative, high‑energy environment where learning is encouraged and achievements are celebrated. Employees enjoy a flat hierarchy, regular mentorship sessions, and a balanced focus on performance and well‑being, making it an attractive place for fresh talent to grow.

Bachelor's degree in any discipline (Arts, Commerce, Science, Engineering, Management) with minimum 60% aggregate. Fresh graduates or candidates with up to 2 years of professional experience are eligible. No backlogs at the time of joining. Strong command of English (both written and verbal) is mandatory.

Round 1: Online aptitude & logical reasoning test → Round 2: Written case study / email drafting exercise → Round 3: Technical interview focusing on CRM & market research → Round 4: HR interview (culture fit, communication skills)

Agnios IQ is a fast‑growing B2B analytics and intelligence startup that helps private equity firms, hedge funds, and management consultancies discover high‑value prospects through speed‑driven research and same‑day expert matching. Founded by a team of former investment bankers and data scientists, the company leverages a proprietary CRM platform, advanced market‑intelligence tools, and a network of industry specialists to deliver actionable leads faster than traditional research houses. With its headquarters in Mumbai and a culture built around hustle, curiosity, and data‑driven decision making, Agnios IQ is rapidly expanding its client base across India and abroad. The Customer Service Analyst role sits at the intersection of sales, research, and client operations. As a fresher, you will be mentored by senior analysts and will get hands‑on exposure to the entire lead‑generation funnel – from prospect identification to outreach execution and post‑engagement tracking. This position is ideal for candidates who love digging into data, crafting compelling B2B communications, and thriving in a high‑velocity startup environment. **Key Responsibilities** 1. Conduct thorough prospect research to identify target firms in private equity, hedge funds, and consulting. 2. Qualify leads based on firm size, investment focus, and decision‑maker hierarchy. 3. Draft and personalize email campaigns that highlight Agnios IQ’s speed and same‑day expert matching advantage. 4. Manage and update the CRM system daily to ensure accurate pipeline visibility. 5. Perform competitor analysis and market trend tracking to refine messaging and sales playbooks. 6. Generate weekly lead‑generation reports for senior leadership. 7. Collaborate with the sales team to fine‑tune outreach scripts based on client feedback. 8. Identify and flag data inconsistencies or workflow bottlenecks, proposing process improvements. 9. Support client onboarding calls and address basic queries related to lead delivery. 10. Participate in brainstorming sessions for new outreach strategies and product enhancements. **Tech Stack**: Salesforce / HubSpot CRM, Microsoft Excel & Google Sheets, basic SQL for data extraction, email automation tools (Mailchimp, Outreach), and familiarity with PowerPoint for client decks. **Growth Path**: High performers can progress to Senior Analyst, then to Team Lead, and eventually to Business Development Manager or Product Analyst roles within 2‑3 years. **Why Join Agnios IQ?** The company offers a vibrant startup atmosphere where every contribution is visible, rapid learning curves, direct interaction with top‑tier investment firms, and a clear roadmap for career advancement. If you are entrepreneurial, detail‑oriented, and eager to make an impact from day one, this role provides the perfect launchpad.