Associate Trust & Safety - AstroLokal

Candidates typically face a short online aptitude test followed by a scenario‑based interview focusing on moderation judgment, policy understanding and communication skills. The final HR round assesses cultural fit and motivation. Preparation should include reviewing community guidelines, practicing case studies, and polishing language proficiency.

apply.workable.com promotes a collaborative and fast‑paced environment where teams are encouraged to experiment and iterate quickly. Employees benefit from transparent communication, opportunities to work on high‑impact projects, and a balanced approach to work‑life integration.

Bachelor’s degree in any discipline (any branch), minimum 60% aggregate (or equivalent CGPA), graduating batch 2023‑2026, no active backlogs, proficiency in Marathi and English (read, write, speak).

Round 1: Aptitude & Logical Reasoning Test → Round 2: Domain/Technical Interview (moderation scenarios, policy questions) → Round 3: HR Interview (culture fit, motivation)

Lokal began in 2018 as a simple WhatsApp group aimed at bringing meaningful internet experiences to tier‑2 and tier‑3 towns in India. The founders believed that local‑language content could create daily habits, eventually expanding into classifieds, jobs, matrimony and more. Over the years, the platform evolved into a portfolio of focused applications that serve millions of users across education, agriculture, employment, social networking, emotional well‑being, astrology and advisory services. Backed by Y Combinator, Sony, Global Brain, India Quotient and 3one4 Capital, Lokal’s mission is to bridge the digital divide by delivering hyper‑local knowledge, opportunities and tools in regional languages. AstroLokal is the newest vertical, offering audio, video and chat‑based experiences in multiple Indian languages. It aims to build a safe, engaging community where users can interact with trusted astrologers, share stories, and consume regional entertainment. As the platform scales rapidly, a robust Trust & Safety framework becomes essential to protect users from harmful content and maintain brand credibility. The Associate Trust & Safety role is a frontline position within AstroLokal’s moderation team. The incumbent will review audio, video and text conversations, enforce community guidelines, flag policy‑violating material and maintain detailed moderation logs. The role demands sharp judgment, cultural sensitivity, and the ability to handle sensitive content with professionalism. Working from home, the moderator will collaborate with product, legal and community teams to continuously improve safety protocols. Key Responsibilities: 1. Review and moderate audio, video and chat conversations in Marathi and English as per platform policies. 2. Identify, flag and escalate inappropriate, hateful, or illegal content. 3. Ensure consistent application of community standards across all moderation actions. 4. Conduct periodic audits of recorded conversations to verify compliance and quality. 5. Maintain accurate moderation records and contribute to weekly/monthly reports. 6. Communicate with users and hosts to clarify policy decisions and resolve disputes. 7. Stay updated on evolving moderation guidelines, legal requirements and safety best practices. 8. Assist in refining moderation workflows and suggest automation opportunities using AI/NLP tools. 9. Support the broader Trust & Safety team in incident response and crisis management. Tech Stack & Tools: The moderation workflow leverages a custom CMS built on Node.js and React, integrated with AI‑driven speech‑to‑text and content‑analysis engines. Moderators use CRM platforms (e.g., Freshdesk), Excel for data tracking, and internal dashboards for real‑time monitoring. Familiarity with basic scripting or SQL can help in generating insights. Growth Path: Starting as an Associate, high performers can progress to Senior Moderator, Trust & Safety Analyst, and eventually to Team Lead or Manager of Trust & Safety. The role offers exposure to AI‑enabled moderation, policy formulation and cross‑functional collaboration, paving the way for careers in product safety, compliance or community management. Why Join AstroLokal? You will be part of a fast‑growing, mission‑driven startup that is reshaping digital experiences for India’s underserved regions. The work environment is dynamic, with rapid product releases and a culture that rewards initiative. You will gain hands‑on experience in content safety at scale, work with cutting‑edge AI tools, and directly impact the trust and well‑being of millions of users.