Customer Support Executive - Work from Home

Round 1: Online aptitude / reasoning test → Round 2: Functional interview focusing on communication, language proficiency, and scenario handling → Round 3: HR interview covering motivation, availability, and cultural fit

Teleperformance (TP) is a global leader in digital business services, offering end‑to‑end customer experience solutions across more than 170 countries. With nearly five decades of experience, TP blends human talent with artificial intelligence to deliver scalable, reliable operations for some of the world’s most recognized brands. The company’s culture emphasizes continuous learning, diversity, and a strong focus on employee well‑being, making it a preferred employer in the BPM/BPO sector.

The typical Naukri.com interview experience for entry‑level roles involves an initial online aptitude test followed by a functional interview that assesses communication, language proficiency, and situational handling. The final HR round focuses on cultural fit, availability, and salary expectations. Overall difficulty is moderate, with emphasis on clarity of thought and customer‑service mindset.

Freshers can apply; graduation is not mandatory; any stream accepted; minimum 0% backlog; must be proficient in one of the language pairs: Tamil & English, Telugu & English, or Malayalam & English; must have a stable broadband connection of at least 100 Mbps and a power backup facility; age between 18-28 years (typical for entry‑level BPO roles).

Teleperformance (TP) is a global leader in digital business services, offering end‑to‑end customer experience solutions across more than 170 countries. With nearly five decades of experience, TP blends human talent with artificial intelligence to deliver scalable, reliable operations for some of the world’s most recognized brands. The company’s culture emphasizes continuous learning, diversity, and a strong focus on employee well‑being, making it a preferred employer in the BPM/BPO sector. In India, TP has built a robust footprint in major metros and tier‑2 cities, employing thousands of professionals who handle voice, chat, and social media interactions for clients in banking, telecom, e‑commerce, and technology. The organization’s commitment to innovation and employee growth is reflected in its regular up‑skilling programs, clear career ladders, and a supportive work environment that values performance and collaboration. **Role Summary** The Customer Support Executive (Voice Process) works from home to provide high‑quality, bilingual assistance to customers across Tamil, Telugu, or Malayalam speaking regions. The role involves handling inbound and outbound calls, resolving queries, and ensuring a seamless experience that aligns with TP’s service standards. Candidates will join a 45‑day contract with the possibility of conversion based on performance. **Key Responsibilities** 1. Answer inbound customer calls and initiate outbound calls as per schedule. 2. Understand and resolve customer issues related to products or services in a courteous manner. 3. Maintain accurate call logs and update CRM systems in real time. 4. Meet daily, weekly, and monthly performance metrics such as AHT, CSAT, and FCR. 5. Follow scripted guidelines while also exercising judgment to handle complex queries. 6. Escalate unresolved issues to senior support or specialized teams. 7. Provide feedback on common pain points to help improve processes. 8. Adhere to data privacy and security protocols at all times. 9. Participate in regular training sessions and performance reviews. 10. Ensure a stable work‑from‑home setup with reliable internet and power backup. **Tech Stack & Tools** The role primarily uses TP’s proprietary contact‑center platform, along with standard office tools such as Microsoft Office, Google Workspace, and a headset with noise‑cancelling features. No advanced technical skills are required beyond basic computer literacy. **Growth Path** High‑performing executives can progress to Senior Customer Support Executive, Team Lead, or Operations Supervisor within 12‑18 months. TP also offers cross‑functional mobility into quality assurance, training, or sales support roles. **Why Join TP?** - Work from the comfort of your home while being part of a globally recognized brand. - Competitive take‑home salary with performance incentives. - Structured training and clear career progression. - Exposure to multilingual customer interactions, enhancing communication skills. - Supportive management that values employee feedback and continuous improvement.