Analyst, Banking Operations

Razorpay's interview process typically starts with an online aptitude test lasting 30‑45 minutes, followed by a functional interview focusing on scenario‑based questions related to merchant support and operations. The final HR round assesses cultural fit and motivation. The difficulty is moderate, with emphasis on clear communication and problem‑solving ability. Preparing with real‑world ticket examples and brushing up on basic data analysis helps.

Razorpay promotes a collaborative and fast‑moving work environment where employees are encouraged to experiment and take ownership. The company offers ample growth opportunities, regular learning sessions, and a healthy work‑life balance with flexible timings.

Graduates with a Bachelor's degree in any discipline (Engineering, Commerce, Management, Arts) graduating in 2025 or 2026. Minimum aggregate of 60% (or CGPA 6.0/10). No backlogs at the time of joining. Strong communication skills in English and Hindi. Freshers are encouraged to apply.

Round 1: Online Aptitude Test (Logical reasoning, quantitative, verbal) → Round 2: Operations/Functional Interview (scenario based, ticket handling, communication) → Round 3: HR Interview (cultural fit, career goals)

Razorpay is one of India’s leading fintech companies, enabling businesses of all sizes to accept, process, and disburse payments seamlessly. Founded in 2014, the company has built a robust ecosystem that includes payment gateways, banking APIs, and a suite of financial products that power millions of transactions daily. With a strong focus on innovation, compliance, and customer experience, Razorpay has earned a reputation for being a fast‑growing, employee‑centric organization that encourages continuous learning and impact‑driven work. As an Analyst in Banking Operations, you will be at the heart of Razorpay’s merchant support engine. The role is designed for fresh graduates who are eager to dive into the world of payments, develop strong problem‑solving abilities, and build relationships with some of the most dynamic businesses in India. You will work closely with the Merchant Success and Operations teams, handling ticket resolution, query management, and feedback loops that directly influence product improvements and merchant satisfaction. Key responsibilities include: 1. Resolve merchant tickets raised on Freshdesk and through direct phone calls, ensuring timely and accurate responses. 2. Maintain proper categorisation of tickets to facilitate efficient workflow and reporting. 3. Identify merchant pain points, assess needs, and deliver quality solutions that enhance satisfaction. 4. Follow established communication procedures and guidelines to maintain consistency. 5. Proactively engage merchants, going the extra mile to keep them happy and loyal. 6. Collect, analyse, and forward merchant feedback to relevant stakeholders for actionable improvements. 7. Collaborate with cross‑functional teams such as Product, Engineering, and Compliance to address complex issues. 8. Monitor key performance indicators (KPIs) like response time, resolution time, and CSAT scores. 9. Participate in regular training sessions to stay updated on Razorpay’s product suite and industry trends. 10. Contribute ideas for process automation and operational efficiency. The tech stack you will interact with includes Freshdesk for ticketing, internal CRM tools, and basic data analysis platforms such as Excel or Google Data Studio. While the role is not heavily technical, familiarity with SQL or basic scripting can be advantageous for data‑driven decision making. Career growth at Razorpay is well‑structured: high performers can progress to Senior Analyst, Operations Lead, and eventually to Product or Strategy roles. The company encourages internal mobility, mentorship, and continuous upskilling through workshops and certifications. Why join Razorpay? You will gain exposure to the fast‑paced payments industry, work with a diverse set of merchants, and develop a strong foundation in operations and customer success. The supportive culture, competitive salary, and clear growth trajectory make it an ideal launchpad for fresh talent looking to make a tangible impact in fintech.