GCP Tech Support Agent

Round 1: Online Technical Screening (coding and GCP fundamentals) → Round 2: Live Technical Interview (scenario‑based troubleshooting) → Round 3: Behavioral Interview (fit and communication) → Round 4: HR Discussion

Virtusa fosters a collaborative, innovation‑driven culture where employees are encouraged to experiment and share ideas. The firm emphasizes continuous learning, offering regular training, certification sponsorship, and clear promotion pathways. Flexible work arrangements and a supportive leadership team help maintain a healthy work‑life balance.

Virtusa's interview process typically starts with an online technical screening that tests coding ability and core GCP concepts, followed by a live technical interview focused on scenario‑based troubleshooting and runbook execution. The final stages include a behavioral interview to assess cultural fit and an HR discussion covering compensation and career aspirations. Candidates should brush up on GCP fundamentals, practice troubleshooting simulations, and be ready to demonstrate clear communication.

Bachelor's degree in Computer Science, Information Technology, Electronics, or a related engineering discipline with a minimum aggregate of 60%. Fresh graduates from the 2025 batch are preferred. No active backlogs at the time of application. Candidates should have 0–2 years of experience in IT support, help‑desk, or cloud operations. Required certification: Google Cloud Digital Leader (mandatory) or Associate Cloud Engineer (preferred). Strong command of English, both written and spoken, is essential.

Virtusa is a global technology services firm that partners with leading enterprises to accelerate their digital transformation. Headquartered in the United States with a strong delivery footprint in India, Virtusa offers end‑to‑end services ranging from strategy and design to implementation and managed services across cloud, data, AI, and automation. The company prides itself on a culture of innovation, continuous learning, and a collaborative environment where fresh talent is nurtured to become future technology leaders. The GCP Tech Support Agent role is positioned at the front line of Virtusa’s Cloud Services practice. As the first point of contact for customers encountering issues on Google Cloud Platform (GCP) and Google Workspace, you will be responsible for delivering rapid, empathetic, and accurate resolutions. Leveraging monitoring dashboards, AI‑assisted diagnostics, and a rich set of runbooks, you will triage, investigate, and resolve incidents while maintaining high customer satisfaction scores. This role offers a unique blend of technical problem‑solving and customer interaction, making it an ideal launchpad for a career in cloud operations. Key Responsibilities: 1. Front‑Line Troubleshooting: Monitor and prioritize tickets from Jira/ServiceNow, categorising them by severity and impact. 2. Platform Support: Perform routine GCP tasks such as VM restarts, Cloud Storage permission adjustments, and Cloud SQL connectivity checks. 3. Workspace Management: Resolve Google Workspace issues including password resets, 2‑step verification recovery, and Shared Drive access problems. 4. Runbook Execution: Follow detailed step‑by‑step guides to address known error patterns without escalation. 5. Health Checks: Continuously observe Google Cloud Operations Suite alerts for CPU spikes, disk usage, or service outages. 6. Log Analysis: Utilize Cloud Logging and AI‑driven summarisation tools to interpret logs and pinpoint root causes. 7. Documentation: Update knowledge‑base articles and contribute to process improvements. 8. Customer Communication: Provide clear, courteous updates to users throughout the incident lifecycle. 9. Collaboration: Work closely with senior engineers and product teams to hand over complex cases. 10. Continuous Learning: Stay current with GCP feature releases, security best practices, and emerging AI tools. Growth Path: Successful agents can progress to Senior Support Engineer, Cloud Operations Lead, or specialised roles such as Cloud Security Analyst or Solutions Architect, depending on interests and certifications. Virtusa supports this journey with internal training, mentorship, and sponsorship for advanced Google Cloud certifications. Why Join Virtusa: The company offers a vibrant, inclusive workplace, robust learning programs, and exposure to cutting‑edge cloud technologies. Freshers receive structured onboarding, mentorship from seasoned professionals, and clear career ladders, making Virtusa an excellent springboard for a long‑term tech career.