GCP Agent

Google’s interview process typically starts with an online assessment focusing on aptitude and basic coding, followed by a technical interview that tests problem‑solving, cloud concepts, and scenario‑based troubleshooting. The final HR round evaluates cultural fit, communication skills, and motivation. Candidates should practice clear articulation, structured problem‑solving, and familiarize themselves with GCP fundamentals to succeed.

Virtusa fosters an open, inclusive, and innovative work environment where employees are encouraged to experiment and learn. The company offers ample growth opportunities through internal mobility, mentorship programs, and continuous learning resources, while maintaining a healthy work‑life balance with flexible policies and wellness initiatives.

Bachelor’s degree in Computer Science, Information Technology

Round 1: Online assessment (aptitude & basic coding) → Round 2: Technical interview (scenario‑based troubleshooting and cloud concepts) → Round 3: HR interview (fit, motivation, and cultural alignment)

The role of a GCP Tech Support Agent is the frontline of Google Cloud Platform (GCP) and Google Workspace support. As the first point of contact, you will engage with customers experiencing technical challenges, quickly diagnose issues, and guide them to resolution using a blend of standard runbooks, monitoring tools, and AI‑assisted insights. Your day‑to‑day activities will involve ticket triage, hands‑on troubleshooting of compute, storage, and networking services, and assisting end‑users with Workspace tasks such as password resets and shared drive permissions. The position is ideal for fresh graduates who have a foundational understanding of cloud concepts and a passion for delivering exceptional customer experiences. Key Responsibilities: 1. Monitor and triage incoming tickets via Jira/ServiceNow, categorizing by severity and impact. 2. Perform front‑line troubleshooting for GCP services like Compute Engine, Cloud Storage, and Cloud SQL. 3. Resolve Google Workspace issues including password resets, 2‑step verification recovery, and shared drive access. 4. Execute standardized runbooks to address known error patterns without escalation. 5. Conduct health‑check monitoring using Google Cloud Operations Suite for alerts on CPU, disk, and service availability. 6. Analyze logs with Cloud Logging and AI‑driven summarization tools to pinpoint root causes. 7. Leverage GenAI (Gemini) to interpret code snippets or error logs and suggest corrective actions. 8. Document resolutions and contribute to knowledge‑base articles for future reference. 9. Collaborate with senior engineers for complex escalations and continuous improvement of support processes. 10. Maintain high standards of communication, ensuring empathy and clarity with customers. Tech Stack: Google Cloud Platform (Compute Engine, IAM, VPC, Cloud Storage, Cloud SQL), Google Workspace, Jira, ServiceNow, Cloud Logging, Google Cloud Operations Suite, GenAI (Gemini), Linux/Windows OS basics. Growth Path: Successful agents can progress to Senior Support Engineer, Cloud Operations Specialist, or transition into product engineering, solutions architecture, or program management roles within Google Cloud.