Banking Operation Analyst

Round 1: Online aptitude test (logical reasoning, quantitative, English) → Round 2: Technical interview focusing on fraud, chargeback concepts and case studies → Round 3: HR interview assessing cultural fit, communication skills and career aspirations

NTT DATA promotes a collaborative and learning‑centric culture where employees are encouraged to experiment, share knowledge, and grow together. The firm offers flexible work arrangements, regular upskilling workshops, and a balanced approach to work‑life integration, making it a conducive environment for fresh talent.

Candidates typically face a three‑stage process: an online aptitude test, a technical interview that dives deep into fraud, chargeback cycles and case‑study scenarios, and a final HR round focusing on communication, teamwork and cultural fit. The difficulty is moderate; thorough preparation on banking operations and strong problem‑solving skills increase success chances.

Bachelor’s degree in Finance, Business Administration, Economics or related field; Minimum 60% aggregate (or CGPA 6.0/10); Graduating batch 2024‑2026; No active backlogs at the time of joining; Proficiency in English and French is preferred.

NTT DATA is a global IT services powerhouse with a strong footprint in India. With over 150,000 professionals worldwide, the company delivers end‑to‑end digital solutions across banking, finance, healthcare, and many other sectors. Its Indian operations, especially in Gurgaon, are known for a culture that blends cutting‑edge technology with deep domain expertise, enabling employees to work on large‑scale projects for Fortune‑500 clients while enjoying a supportive learning environment. NTT DATA’s commitment to continuous innovation, sustainability, and inclusive growth makes it a preferred employer for fresh graduates looking to launch a career in the financial services domain. The Banking Operation Analyst role sits within the BPO arm of NTT DATA and focuses on Joint Recovery Processing and Chargeback Management. Reporting to the Supervisor of Joint Recovery Processing, the analyst will handle fraud and dispute cases, ensure compliance with card association rules, and perform data‑driven analysis to identify fraud trends. The position is full‑time, office‑based in Gurgaon, and follows a rotational evening shift schedule, offering exposure to real‑time financial operations and cross‑functional collaboration. **Key Responsibilities** 1. Analyze and process fraud/dispute cases using the TDR case management system while meeting internal SLAs. 2. Manage the complete chargeback lifecycle across first, second, and third cycles, including retrieval requests, merchant challenges, and representment decisions. 3. Conduct proactive investigations of potential fraud cases and coordinate with law‑enforcement agencies when required. 4. Generate trend reports on fraud types and communicate findings to the fraud strategy team. 5. Ensure strict adherence to PCI‑DSS standards, association regulations, and departmental escalation procedures. 6. Perform data‑analysis using Excel and other analytical tools to identify patterns and support decision‑making. 7. Mentor new hires on chargeback processes, system navigation, and best practices. 8. Maintain high‑quality customer interactions, handling conflict with composure and professionalism. 9. Participate actively in team meetings, coaching sessions, and continuous improvement initiatives. 10. Document case details accurately for audit and compliance purposes. **Tech Stack & Tools**: Microsoft Office Suite (Word, Excel, PowerPoint), TDR/TS2 case management platforms, PCI‑DSS compliance tools, basic data‑visualisation utilities, and French language proficiency for multilingual communication. **Growth Path**: Starting as a Banking Operation Analyst, high performers can progress to Senior Analyst, Team Lead, Operations Manager, and eventually to specialized roles in Risk Management or Credit Card Operations. NTT DATA offers structured learning programs, certifications, and internal mobility across its global network. **Why Join NTT DATA?** The company provides a stable, globally recognized brand, exposure to large‑scale banking operations, and a culture that encourages upskilling and mentorship. Freshers gain hands‑on experience with industry‑standard processes, access to continuous learning platforms, and a clear career trajectory within a supportive, inclusive environment.