Virtual Drive For International Voice Process Executive

Candidates typically face a three‑stage interview process at Naukri.com. The first stage is an online test evaluating aptitude, English proficiency and basic logical reasoning. The second stage is a technical interview that probes domain knowledge, scenario handling and communication skills. The final HR round assesses cultural fit, availability for shifts and motivation. Overall difficulty is moderate; thorough preparation of communication scenarios and aptitude questions greatly improves success chances.

Round 1: Online Aptitude & English proficiency test → Round 2: Technical/Functional interview focusing on voice process handling and scenario based questions → Round 3: HR interview assessing cultural fit, availability for night shifts and immediate joining capability

Naukri.com promotes a fast‑paced, data‑driven work culture where employees are encouraged to experiment and take ownership of their projects. The company offers ample growth opportunities through internal mobility, regular upskilling programs, and a collaborative environment that balances performance with work‑life harmony.

Graduation not required; Minimum 1 year experience in International Voice Process; Excellent spoken and written English; Comfortable with night shift rotations; Immediate joiners only; No AR callers, no healthcare experience, no freshers, no domestic callers; Must be able to work from office in Hyderabad; No backlogs or academic restrictions applicable.

Tech Mahindra is a leading global provider of digital transformation, consulting and business re‑engineering services and solutions. With a presence in over 90 countries, the company serves a diverse portfolio of clients across telecom, banking, healthcare, manufacturing and many other sectors. Its culture emphasizes continuous learning, innovation and a customer‑first mindset, making it a preferred employer for fresh talent and experienced professionals alike. The organization invests heavily in up‑skilling its workforce through structured learning programs, certifications and mentorship, ensuring employees stay ahead in a rapidly evolving technology landscape. The International Voice Process Executive role is a front‑line position that directly interacts with customers from the United States and other English‑speaking regions. The executive will be part of Tech Mahindra’s Customer Success and Service Operations wing, handling inbound voice calls, troubleshooting technical issues, and delivering product information with a focus on high customer satisfaction. The position operates on a rotational night‑shift schedule and offers a blend of office‑based work in the vibrant Hitech City campus of Hyderabad. Key responsibilities include: 1. Answer inbound international calls and address customer queries promptly. 2. Diagnose and resolve technical problems related to software or hardware. 3. Provide clear explanations of product features, pricing plans and company policies. 4. Maintain short average handling time while achieving high CSAT scores. 5. Log and close tickets in the CRM system adhering to quality standards. 6. Meet daily and monthly performance targets such as AHT, call volume and resolution rate. 7. Escalate complex issues to senior technical teams when required. 8. Participate in regular training sessions to stay updated on product releases. 9. Contribute to knowledge‑base articles and process improvements. 10. Uphold data privacy and security guidelines during every interaction. The tech stack for this role typically includes VoIP platforms (e.g., Avaya, Cisco), CRM tools (Salesforce, Zendesk), ticketing systems, and basic troubleshooting utilities. Career growth can progress from Voice Executive to Team Lead, Operations Manager, and eventually to roles in Quality Assurance or Process Management. Joining Tech Mahindra offers exposure to a global client base, competitive performance incentives, two‑way transport, and a supportive work environment that values communication excellence and problem‑solving abilities.