Support Engineer

The interview process at Virtusa typically involves a technical interview followed by an HR interview. The technical interview assesses the candidate's technical skills and knowledge, while the HR interview evaluates the candidate's communication and interpersonal skills. Common questions in the interview process include technical questions, behavioral questions, and case studies.

Virtusa has a strong focus on innovation and customer satisfaction. The company offers a range of training and development programs to help employees achieve their career goals. Virtusa also prioritizes work-life balance and offers flexible working arrangements to support employees' personal and professional needs.

UG: B.Sc in Any Specialization

Round 1: Technical Interview → Round 2: HR Interview (based on company knowledge)

Virtusa is a global information technology services company that provides digital transformation services to clients across various industries. The company was founded in 1996 and is headquartered in Sri Lanka. Virtusa has a strong presence in the Indian market and has been recognized for its innovative approach to IT services. The company's mission is to help clients achieve their business goals through the effective use of technology. Virtusa's services include application development, maintenance, and testing, as well as consulting and business process outsourcing. As a Support Engineer at Virtusa, you will be responsible for providing technical support to clients and internal stakeholders. This will involve responding to user queries via email, phone, or ticketing tools in a timely and professional manner. You will also be responsible for performing basic troubleshooting for application, system, and access-related issues using standard procedures and knowledge articles. Key Responsibilities: - Respond to user queries via email, phone, or ticketing tools in a timely and professional manner. - Perform basic troubleshooting for application, system, and access-related issues using standard procedures and knowledge articles. - Log, track, and update support tickets with accurate information. - Escalate unresolved issues to the appropriate support teams. - Communicate clearly with users and provide regular updates on issue status. - Follow Standard Operating Procedures (SOPs) and support processes. - Learn new applications, tools, and technologies to support day-to-day operations. - Work collaboratively with team members to ensure timely issue resolution. - Demonstrate ownership, a proactive attitude, and a willingness to take on new responsibilities. - Be willing to work in a 24x7 rotational shift environment (mandatory). - Keep knowledge documents updated whenever new learnings or process changes are introduced. - Understand user issues by asking the right questions and gathering relevant information. Tech Stack: - Operating Systems (Windows/Linux) - Computer networking concepts - SQL and relational databases - Programming fundamentals and logical problem-solving Growth Path: - As a Support Engineer at Virtusa, you will have the opportunity to work on a wide range of projects and technologies, which will help you develop your skills and expertise. - You will also have the opportunity to work with a diverse team of professionals, which will help you develop your communication and collaboration skills. - Virtusa offers a range of training and development programs to help you achieve your career goals. Why Join This Company: - Virtusa is a global company with a strong presence in the Indian market. - The company offers a range of career opportunities and growth paths. - Virtusa is recognized for its innovative approach to IT services and its commitment to delivering high-quality solutions to clients.