Software Engineer I – Salesforce Support

Candidates typically face two technical rounds focusing on Salesforce fundamentals, data loading, API testing, and troubleshooting scenarios, followed by an HR round. The interviews are moderate in difficulty, with a mix of scenario‑based questions and basic coding or logic puzzles. Preparation should emphasize real‑world support scenarios and clear communication of solutions.

Round 1: Technical interview – Salesforce fundamentals, data loading, API testing → Round 2: Technical interview – troubleshooting, QA, business analysis → Round 3: HR interview

ZoomInfo fosters a collaborative culture where cross‑functional teams work together to solve complex problems. Employees enjoy a healthy work‑life balance with flexible working hours and a hybrid model. The company emphasizes continuous learning and offers ample opportunities for skill development and career growth.

Bachelor’s degree in Computer Science, Electronics, or a similar technical discipline from a government‑approved university. 0–2 years of relevant experience in business analysis, systems analysis, quality assurance, or related technology roles. No CGPA or percentage requirement specified. No backlog policy mentioned.

ZoomInfo is a leading global B2B data and intelligence platform that helps enterprises discover, engage, and grow their customer base. With a presence in over 100 countries, the company leverages advanced analytics, AI, and a vast data ecosystem to power sales, marketing, and product teams worldwide. In India, ZoomInfo has rapidly expanded its engineering footprint, focusing on delivering high‑quality, scalable solutions to a diverse set of clients. The Software Engineer I – Salesforce Support role is an entry‑level position designed for fresh graduates or early‑career professionals with 0–2 years of experience in business analysis, systems analysis, quality assurance, or related technology roles. As a Tier 1 Support Specialist for Salesforce Platform Operations, you will be the first line of defense for day‑to‑day Salesforce support, handling tickets, monitoring platform performance, troubleshooting user issues, and maintaining data integrity. Key responsibilities include: 1. Managing and resolving daily Salesforce support tickets. 2. Monitoring platform performance and logging incidents. 3. Performing basic Salesforce troubleshooting and diagnostics. 4. Escalating complex issues to senior engineers. 5. Importing, updating, exporting, and upserting data using Data Loader, Workbench, and Import Wizard. 6. Conducting data integrity checks and cleanup. 7. Supporting user permissions and basic configuration changes. 8. Assisting QA teams with smoke and regression testing. 9. Participating in story refinement and requirement‑gathering sessions. 10. Documenting resolution workflows and process improvements. Tech stack and tools: Salesforce Lightning, Salesforce Data Loader, Workbench, Import Wizard, Postman, basic SQL, and standard SDLC practices. Growth path: Starting as a Tier 1 support engineer, you can progress to Tier 2/3 support, Salesforce Administrator, or even a Software Engineer role focusing on platform development, depending on performance and skill development. Why join ZoomInfo? The company offers a collaborative, fast‑paced environment where you can work with cross‑functional teams, gain exposure to cutting‑edge data technologies, and contribute directly to client success. With a strong emphasis on learning and career progression, you’ll have ample opportunities to grow your technical and business acumen.