Software Engineer I ‑ Salesforce Support

ZoomInfo’s interview process typically starts with a timed aptitude test, followed by a technical interview that probes your understanding of Salesforce configuration, data loading tools and basic API testing. The final HR round focuses on cultural fit and career goals. The difficulty is moderate; thorough preparation on Salesforce basics and problem‑solving can boost confidence.

Round 1: Online aptitude & logical reasoning test → Round 2: Technical interview covering Salesforce fundamentals, data loading and troubleshooting → Round 3: HR interview focusing cultural fit and career aspirations

ZoomInfo promotes a high‑energy, merit‑based culture where engineers are encouraged to experiment and ship quickly. The company offers flexible work hours, regular knowledge‑sharing sessions and clear growth tracks, ensuring a good work‑life balance while delivering impactful products.

Bachelor of Science in Computer Science, Electronics, Information Technology or any related engineering discipline from a recognized university. Fresh graduates or candidates with up to 2 years of relevant experience in business analysis, QA or Salesforce support are eligible. Must be able to work from Bengaluru office.

ZoomInfo is a global go‑to‑market intelligence platform that helps businesses accelerate growth through AI‑driven insights, trusted data and automation. Headquartered in the United States and listed on NASDAQ (GT​M), the company operates in more than 35,000 enterprises worldwide, delivering real‑time buyer intent, contact enrichment and sales enablement tools. In India, ZoomInfo has built a strong engineering hub in Bengaluru, focusing on product innovation, platform reliability and customer success. The culture emphasizes speed, bold thinking and continuous learning, allowing engineers to work on high‑impact features that power the sales pipelines of Fortune‑500 companies. The role of a Software Engineer I – Salesforce Support (Tier 1 Support Specialist) is positioned within the Product & Engineering / Technology Delivery division. As an entry‑level engineer, you will be the first line of defense for the Salesforce platform that powers ZoomInfo’s internal sales and marketing workflows. Your day‑to‑day responsibilities include monitoring platform health, triaging support tickets, performing data loads, and assisting the QA team with light testing. You will collaborate closely with senior engineers, product managers and business stakeholders to ensure that any production issue is resolved quickly and documented for future reference. Key Responsibilities: 1. Monitor Salesforce performance dashboards and create bug tickets for any anomalies. 2. Manage and resolve daily support tickets, providing clear communication to business users. 3. Perform basic troubleshooting – permission issues, configuration mismatches, data integrity errors. 4. Execute bulk data operations (import, update, upsert, export) using Data Loader, Workbench or Import Wizard. 5. Conduct routine data cleanup and validation to keep records accurate. 6. Assist QA with smoke and regression testing of support‑related fixes. 7. Participate in story refinement sessions to capture requirements and scope. 8. Document standard operating procedures and resolution workflows. 9. Identify repetitive issues and propose automation or process improvements. 10. Continuously upgrade technical skills in Salesforce, APIs and data management. Tech Stack: Salesforce CRM, Data Loader/Workbench, Postman for API testing, basic SQL, Git for version control, Jira/Confluence for ticketing and documentation. Growth Path: Starting as a Tier 1 Support Specialist, high performers can move to Tier 2/3 support, then to Salesforce Development Engineer, Product Engineer or Technical Program Manager roles within ZoomInfo’s engineering ladder. Why Join ZoomInfo? You will gain hands‑on experience with a leading enterprise SaaS platform, receive mentorship from seasoned engineers, and work in a fast‑paced environment that rewards initiative. The company’s commitment to diversity, continuous learning and transparent career progression makes it an attractive launchpad for fresh engineering talent.