Jr Team Member - IT Operations & Infrastructure

Tata Communications usually conducts a three‑stage process: an online aptitude test followed by a technical interview focusing on IT operations scenarios, and finally an HR round assessing cultural fit and communication skills. The difficulty is moderate; candidates should be comfortable with basic networking, troubleshooting, and situational problem‑solving. Practicing aptitude questions and reviewing common IT support case studies greatly improves performance.

Tata Communications promotes a collaborative culture where learning is encouraged and employees are given autonomy to innovate. The company offers a balanced work‑life environment with flexible timings, regular skill‑upgradation programs, and clear growth pathways.

Graduation (B.Tech/B.E, B.Sc, B.Com or equivalent) from any recognized university; any engineering/IT/Computer Science branch is acceptable. Minimum aggregate 60% (or CGPA 6.0/10). Freshers with 0‑2 years of experience. No active backlogs at the time of joining. Preferred batch years: 2023‑2025.

Round 1: Online aptitude test (logical reasoning, quantitative, verbal) → Round 2: Technical interview (operations scenarios, troubleshooting, tools) → Round 3: HR interview (fit, motivation, cultural alignment)

Tata Communications is a global leader in the telecommunications space, offering end‑to‑end connectivity solutions across cloud, mobility, Internet of Things, collaboration, security, media and network services. With a legacy spanning more than two decades, the company has built a robust infrastructure that powers enterprises, governments and service providers worldwide. Its vision of a "New World of Communications" is driven by relentless innovation, a strong focus on sustainability, and a culture that encourages employees to think beyond the ordinary. The Mumbai office serves as a strategic hub for the company's operations in India, housing teams that manage network orchestration, data centre services, and enterprise IT solutions. Employees benefit from exposure to cutting‑edge technologies, cross‑functional collaboration, and opportunities to work on projects that have a direct impact on global communications. Tata Communications also invests heavily in learning and development, ensuring that its workforce stays ahead of industry trends. **Role Summary** As a Junior Team Member in IT Operations & Infrastructure, you will work under direct supervision to ensure the smooth functioning of day‑to‑day IT services. The role is ideal for fresh graduates who are eager to start a career in IT operations, incident management, and service delivery. You will be the first point of contact for internal users, handling routine installations, troubleshooting, and ensuring that service level agreements (SLAs) are consistently met. **Key Responsibilities** 1. Assist in the installation, configuration, and maintenance of hardware and software assets across the office. 2. Monitor and respond to IT incidents, ensuring timely resolution and proper documentation. 3. Participate in change management activities, including planning, execution, and post‑implementation reviews. 4. Fulfill service requests such as user account provisioning, access rights adjustments, and peripheral setups. 5. Manage help‑desk tickets, prioritize based on impact, and maintain clear communication with end‑users. 6. Track SLA performance metrics and proactively identify areas for improvement. 7. Conduct routine health checks of servers, network devices, and workstations. 8. Maintain accurate inventory records and update configuration management databases. 9. Collaborate with senior team members to develop standard operating procedures (SOPs). 10. Provide basic user training and guidance on best practices for IT resource utilization. **Tech Stack** Windows and Linux operating systems, Active Directory, Office 365, basic networking (TCP/IP, VLANs), ticketing tools (ServiceNow or similar), remote desktop utilities, and standard monitoring tools. **Growth Path** Starting as a Junior Team Member, high performers can progress to IT Operations Analyst, Senior Engineer, and eventually to Team Lead or Manager roles, with opportunities to specialize in cloud infrastructure, cybersecurity, or network engineering. **Why Join Tata Communications?** The company offers a vibrant, inclusive work environment, exposure to global projects, and a clear career trajectory. Fresh talent gets mentorship from seasoned professionals, access to continuous learning platforms, and the chance to contribute to industry‑defining solutions. Competitive compensation, performance‑linked incentives, and comprehensive benefits make it an attractive launchpad for a long‑term IT career.