Site Reliability Engineer I

The interview process at Mastercard typically involves a technical interview, a behavioral interview, and a HR interview. The technical interview assesses the candidate's technical skills and knowledge, while the behavioral interview evaluates their problem-solving skills and experience. The HR interview focuses on cultural fit and overall fit with the company.

Mastercard has a culture of inclusion, respect, and collaboration. The company provides opportunities for growth and development, and offers a great work-life balance. Employees are encouraged to innovate and take calculated risks, and the company values diversity and promotes a culture of belonging.

Bachelor's degree in Computer Science or related field, 60% or above, 2025 or 2026 or 2027 batch, No backlog policy

Round 1: Technical Interview → Round 2: Behavioral Interview → Round 3: HR (based on company knowledge)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. About the Role The Business Operations team is seeking a highly motivated and experienced Site Reliability Engineer I (SRE) to join our team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a thought leader in your field, you will bring technical expertise, a passion for automation, and the ability to mentor. The role of the Business Operations Site Reliability Engineer is to be the production readiness steward for Mastercard products. As Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to running our products by fostering developer run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that include operational design, automation, capacity planning, and monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle. As part of the Business Operations team, you will: • Follow clearly defined guidelines to complete routine tasks within the Site Reliability Engineering area by applying basic/theoretical knowledge and area best practices. • Support day-to-day system maintenance tasks and help gather requirements for technical solutions. • Identify automation that can be used and scripting efforts with guidance from senior engineers. • Learn troubleshooting techniques and assist in resolving basic system issues. • Gain familiarity with system applications and infrastructure, maintenance standards, and best practices used within the organization. • Support deployment and monitoring activities, gaining experience in operational aspects of software delivery. • Seek guidance from senior team members to improve technical skills and understanding of project requirements • Troubleshoot and resolve basic to moderate system issues, escalating more complex problems as needed. • Participate in team meetings and knowledge-sharing sessions to enhance technical understanding.