Customer Service Engineer

Candidates typically face a three‑stage process: an online aptitude test lasting 30‑45 minutes, followed by a technical interview where interviewers probe your hands‑on experience with imaging modalities and troubleshooting methodology. The final HR round assesses cultural fit, communication skills and willingness to travel. Overall difficulty is moderate; thorough preparation of equipment fundamentals and clear articulation of past service cases greatly improve chances.

Round 1: Online aptitude test (logical reasoning, quantitative, verbal) → Round 2: Technical interview (equipment knowledge, troubleshooting scenarios) → Round 3: HR interview (behavioral fit, communication, availability).

GE HealthCare promotes a collaborative, innovation‑driven environment where engineers are encouraged to experiment and share knowledge. Employees benefit from structured learning programs, global exposure and a balanced work‑life schedule, especially with clear on‑call rotations and supportive team structures.

B.E/B.Tech or B.Sc in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering or related discipline; minimum 60% aggregate (or CGPA 6.5/10); 2+ years of hands‑on experience servicing medical imaging equipment (CT, MRI, Cath Lab, C‑ARM, PET‑CT, Ultrasound); no active backlogs; willingness to travel across Gujarat and be on rotating on‑call duty; strong English communication skills.

GE HealthCare is a global leader in medical technology, digital solutions and diagnostics. With a presence in more than 140 countries, the company delivers cutting‑edge imaging, monitoring and data analytics platforms that empower clinicians to deliver better patient outcomes. In India, GE HealthCare has built a strong ecosystem of hospitals, research institutes and diagnostic centres, fostering a culture of innovation, collaboration and continuous learning. The organization prides itself on a purpose‑driven mission – "creating a world where healthcare has no limits" – and invests heavily in employee development, diversity and sustainable growth. The role of Customer Service Engineer (CSE) is pivotal to GE HealthCare’s service excellence. As a CSE, you will be the technical bridge between the company’s advanced imaging portfolio and the end‑users – doctors, radiologists and biomedical technicians. You will travel across Gujarat, installing, commissioning, maintaining and troubleshooting multi‑modality equipment such as CT scanners, MRI systems, Cath Labs, C‑ARMs, PET‑CT and Ultrasound machines. Your day‑to‑day interactions will involve diagnosing complex hardware and software issues, performing preventive maintenance, and ensuring that every piece of equipment meets the highest standards of performance and safety. Key responsibilities include: 1. Perform end‑to‑end installation, calibration and validation of imaging equipment. 2. Conduct routine preventive maintenance (PM) and warranty service visits. 3. Diagnose and resolve multi‑symptom technical problems at the system level. 4. Interact daily with clinicians and technicians to understand equipment status and address concerns. 5. Document all service activities in compliance with ISO 9001 quality standards. 6. Identify upsell or cross‑sell opportunities and support account sales visits. 7. Share best practices and technical knowledge with the service team. 8. Maintain on‑call rotation, including weekends and after‑hours support. 9. Ensure compliance with safety and regulatory guidelines during all field activities. 10. Contribute to continuous improvement initiatives and feedback loops for product development. Technical stack: GE HealthCare’s imaging platforms run on proprietary firmware, embedded Linux, and Windows‑based workstations. Familiarity with DICOM protocols, networking (TCP/IP), PLCs, pneumatic and hydraulic subsystems, as well as standard diagnostic tools (oscilloscopes, multimeters) is essential. Soft skills such as clear communication, customer empathy and documentation are equally important. Growth path: Starting as a field CSE, you can progress to Senior Service Engineer, Service Team Lead, or Technical Trainer. High performers may transition into Product Management, Clinical Engineering leadership or regional service management roles, benefitting from GE’s global mobility programs. Why join GE HealthCare? You will work with world‑class technology, receive structured training, and gain exposure to a diverse set of clinical environments. The company offers competitive compensation, a supportive culture that values innovation, and clear career ladders that reward technical expertise and customer focus.