Data Analyst Role

Razorpay’s interview process typically starts with a timed online aptitude test, followed by a technical/operations round focusing on scenario‑based problem solving, Freshdesk usage and data handling. The final HR round assesses cultural fit, communication skills and growth aspirations. Candidates report a moderate difficulty level, with emphasis on logical reasoning and real‑world operational thinking.

Razorpay promotes a high‑ownership culture where employees are encouraged to experiment without micromanagement. The company offers fast career growth, mentorship from senior leaders and a collaborative environment that balances challenging projects with a healthy work‑life balance.

Graduates (B.Tech/B.E., B.Sc., B.Com, MBA) with a minimum of 60% aggregate or 6.0 CGPA; final year students of the 2023‑2025 batches are preferred. No active backlogs at the time of joining. Strong command of English (both written and verbal). Freshdesk experience is a plus but not mandatory.

Round 1: Online aptitude test (logical reasoning, quantitative & verbal) → Round 2: Operations/Technical interview (scenario‑based questions, Freshdesk usage, data handling) → Round 3: HR interview (cultural fit, motivation, career goals)

Razorpay is one of India’s leading full‑stack fintech companies, founded in 2014 by Harshil Mathur and Shashank Kumar. Over the past decade the company has built a robust payments stack that powers millions of merchants across India, Singapore and Malaysia. From simple checkout experiences to sophisticated payroll automation, AI‑driven fraud detection and real‑time risk intelligence, Razorpay’s platform is at the heart of the digital payment revolution in Asia. Backed by global investors such as GIC, Tiger Global and Mastercard, Razorpay processes more than $180 billion in annualised transactions and serves marquee clients like Airbnb, Facebook, Zomato and over 100 Indian unicorns. The Business Operations team acts as the connective tissue between sales, product, tech support, finance and the merchants themselves. As an Analyst in this team you will be the go‑to person for onboarding new merchants, troubleshooting operational issues, and ensuring seamless coordination across multiple internal stakeholders. You will own end‑to‑end communication with merchants, help them reconcile orders, generate manual reports and track payment statuses, while also feeding insights back to product and finance for continuous improvement. Key responsibilities include: 1. Collaborate with Sales and Customer Success to gather merchant requirements and configure accounts on internal and external systems. 2. Manage the onboarding workflow, coordinating with Activations, Operations, Banking and Tech Support teams. 3. Resolve merchant queries related to order reconciliation, payment status tracking, and manual report generation. 4. Use Freshdesk to log, prioritize and close tickets while maintaining high customer‑centric standards. 5. Create and maintain operational dashboards and reports for senior leadership. 6. Identify recurring pain points and propose process automation or product enhancements. 7. Conduct regular follow‑ups with merchants to ensure satisfaction and drive upsell opportunities. 8. Liaise with Finance to verify transaction settlements and address any discrepancies. 9. Participate in cross‑functional projects aimed at improving the merchant experience. 10. Stay updated on Razorpay’s product suite, regulatory changes and industry trends. The role primarily uses tools such as Freshdesk, Excel, SQL (basic), and internal CRM platforms. Razorpay encourages a growth mindset; analysts can progress to Senior Analyst, Operations Manager, or Product Owner roles within 2‑3 years based on performance. Joining Razorpay means being part of a culture that prizes ownership, autonomy and relentless curiosity. You will work alongside some of the brightest minds in fintech, get exposure to cutting‑edge payment technologies, and have the freedom to experiment and launch ideas that directly impact millions of merchants. If you thrive in a fast‑paced environment, love solving complex operational problems, and enjoy interacting with both technical and business stakeholders, this role offers an unmatched launchpad for a career in fintech operations.