Operations Associate- US (Sales)

Round 1: Phone screening → Round 2: Role‑based interview (sales scenario) → Round 3: HR interview

AmberStudent fosters a culture of trust, continuous learning, and employee wellbeing. The company emphasizes work‑life balance and offers growth opportunities through mentorship and skill development. Employees enjoy a supportive environment that encourages innovation and collaboration.

Candidates typically face a three‑round interview process: a phone screening to assess basic fit, a role‑based interview involving sales scenario role‑play, and a final HR interview. The difficulty level is moderate, with emphasis on communication skills, sales acumen, and understanding of the US student housing market. Preparation tips include practicing objection handling, studying CRM workflows, and researching US market trends.

Graduate degree (any discipline) with a minimum of 60% marks. 0–3 years of experience preferred; tele‑sales or related background is a plus. Understanding of the US market geography and demographics is advantageous. No backlog policy mentioned.

AmberStudent is a rapidly scaling student housing platform that connects over 80 million students worldwide with long‑term accommodation near universities. With more than 1 million listings across 80+ cities, the company is on a trajectory to hit $1B in annual bookings by leveraging AI to streamline operations, enhance customer experience, and drive growth. The organization prides itself on a culture of trust, innovation, and employee wellbeing, offering a supportive environment for fresh talent to grow and contribute meaningfully. The Operations Associate – US (Sales) role is a full‑time, remote position that operates on US shifts (3 PM–12 AM / 7 PM–4 AM). Candidates must own a laptop and have a stable internet connection. The primary responsibility is outbound sales: booking students or other user groups for short‑term or long‑term stays. The associate acts as an aggregator between property managers and students, ensuring a smooth sales cycle and maintaining a solid conversion rate. Key responsibilities include: 1. Conducting outbound calls and messaging via WhatsApp, email, and CRM to generate leads. 2. Building rapport with the assigned demographic to nurture leads. 3. Managing the entire booking process from inquiry to confirmation. 4. Maintaining accurate records in the CRM and reporting progress. 5. Handling objections and negotiating terms to close deals. 6. Collaborating with property management teams to secure listings. 7. Meeting or exceeding quarterly and year‑over‑year targets. 8. Providing excellent customer service and resolving issues promptly. 9. Continuously improving sales techniques through training. 10. Participating in team meetings and sharing best practices. Tech stack: The role primarily uses a CRM platform, WhatsApp, email, and other integrated communication tools. Familiarity with these tools is essential. Growth path: Starting as an Operations Associate, one can progress to Senior Sales Associate, Sales Manager, and eventually into leadership roles such as Head of US Sales or Director of Operations, given consistent performance and leadership potential. Why join AmberStudent? The company offers stable career growth, a vibrant work culture that values trust and wellbeing, and the opportunity to be part of a mission that impacts millions of students worldwide. Fresh graduates can learn real‑world sales, customer service, and real‑estate dynamics while working remotely with flexible shifts.