Customer Support Executive Voice Process

Round 1: Online Aptitude Test → Round 2: Functional/Technical Interview (call handling, communication skills) → Round 3: HR Interview (fitment, salary discussion)

Startek promotes a performance‑driven yet employee‑centric culture, encouraging continuous learning through regular training and mentorship. Employees benefit from clear growth tracks, flexible shift options, and a supportive environment that balances productivity with personal well‑being.

Startek’s interview process typically starts with a timed online aptitude test covering quantitative, logical, and verbal sections. Shortlisted candidates then face a functional interview focusing on communication style, call handling scenarios, and customer service aptitude. The final HR round assesses cultural fit, availability for rotational shifts, and discusses compensation. The overall difficulty is moderate; thorough preparation of basic aptitude and mock call simulations helps candidates succeed.

Graduation (any discipline) is mandatory. No specific branch restriction. Freshers as well as candidates with up to 2 years of experience can apply. Minimum 60% aggregate in graduation (preferred). Must have no active backlogs at the time of joining. Excellent verbal communication in English and Hindi. Basic computer knowledge and proficiency in MS Office. Personal laptop with stable internet connection. Willingness to work rotational shifts (including nights and weekends).

Startek (Aegis Customer Support Services Pvt. Ltd.) is a global Business Process Management (BPM) and Business Process Outsourcing (BPO) leader that partners with leading e‑commerce, technology and retail brands to deliver end‑to‑end customer experiences. With a presence in over 20 countries and a workforce of more than 50,000 professionals, Startek focuses on building long‑term relationships through technology‑enabled, data‑driven service models. The company’s culture emphasizes continuous learning, diversity, and a strong performance‑driven mindset, making it a preferred employer for fresh graduates and experienced professionals alike. The role of Customer Support Executive – Voice Process for the Flipkart 3PL client is a frontline position that involves handling inbound calls, understanding customer issues, and providing accurate, timely resolutions. As a voice‑based representative, you will be the voice of both Startek and Flipkart, ensuring that every interaction reflects the brand’s commitment to quality and customer satisfaction. The position is remote‑friendly but the hiring office is based in Jaipur, and candidates must have a personal laptop and reliable internet connectivity. Key Responsibilities: 1. Answer inbound customer queries on the Flipkart 3PL platform via voice calls. 2. Identify the root cause of issues and provide correct information or solutions. 3. Maintain a professional and courteous tone throughout each interaction. 4. Follow predefined SOPs and quality guidelines to ensure compliance. 5. Log call details accurately in the CRM system and update customer records. 6. Escalate complex cases to senior support or specialized teams as per escalation matrix. 7. Meet daily, weekly and monthly targets for call handling time, resolution rate, and quality scores. 8. Participate in regular training sessions and knowledge‑share forums. 9. Provide feedback on process improvements and recurring pain points. 10. Adhere to attendance and shift schedules, including rotational night and weekend shifts. Tech Stack & Tools: The role primarily uses Startek’s proprietary call center software, CRM platforms (such as Salesforce or Zoho), and basic office applications like MS Office and Google Workspace. Familiarity with ticketing tools and basic troubleshooting of e‑commerce order issues is advantageous. Growth Path: Starting as a Customer Support Executive, high performers can progress to Senior Executive, Team Lead, Operations Supervisor, and eventually to Managerial roles within the Customer Success or Operations verticals. Startek also offers cross‑functional mobility into quality assurance, training, and process optimization. Why Join Startek? The company offers a structured onboarding program, regular skill‑upgradation workshops, and a performance‑linked incentive structure. Employees enjoy a collaborative environment, exposure to a leading e‑commerce client, and clear career progression pathways. Moreover, Startek’s emphasis on work‑life balance, employee wellness initiatives, and a supportive leadership team makes it an attractive destination for fresh talent seeking a stable yet dynamic BPO career.