Product Support | Freshers Hiring

Round 1: Technical Interview → Round 2: HR Interview (based on company knowledge)

Infosys BPM has a strong focus on innovation and customer satisfaction, which enables us to deliver high-quality services that meet the evolving needs of our clients. Our company culture is built on the principles of teamwork, integrity, and continuous learning, which fosters a collaborative and inclusive work environment. We offer a range of training programs and development opportunities that cater to the diverse needs of our employees, which helps us to attract and retain top talent in the industry.

The Infosys BPM interview process typically consists of two rounds: a technical interview and an HR interview. The technical interview assesses the candidate's technical skills and knowledge, while the HR interview evaluates their communication skills and cultural fit. Common interview questions include product support and technical questions, as well as behavioral questions that assess the candidate's problem-solving skills and ability to work in a team.

0 to 1 years of experience, Strong English communication skills (B2+ and above), Willing to relocate to Mysore for 2 months training, Open to work from Bangalore, Pune, or Hyderabad after training, Basic technical understanding and willingness to learn, Customer-focused and problem-solving mindset

Infosys BPM is a leading business process management company that provides end-to-end business solutions to clients across various industries. With a strong focus on innovation and customer satisfaction, we strive to deliver high-quality services that meet the evolving needs of our clients. Our company culture is built on the principles of teamwork, integrity, and continuous learning, which enables us to foster a collaborative and inclusive work environment. At Infosys BPM, we are committed to helping our employees grow and develop their skills and careers. We offer a range of training programs and development opportunities that cater to the diverse needs of our employees. Our employees are encouraged to take ownership of their careers and pursue their passions, which helps us to attract and retain top talent in the industry. The Product Support Associate role is an exciting opportunity for freshers to kickstart their careers in the technology industry. As a Product Support Associate, you will be responsible for handling customer and product support issues, troubleshooting applications and systems, and resolving incidents to ensure customer satisfaction. You will also have the opportunity to work with cross-functional teams and collaborate with industry experts to develop your technical skills and knowledge. Key responsibilities of the Product Support Associate role include: - Handling customer and product support issues - Troubleshooting applications and systems - Resolving incidents and ensuring customer satisfaction - Collaborating with cross-functional teams - Providing timely updates to customers and stakeholders - Analyzing and resolving product-related queries - Maintaining service quality and response standards - Ensuring positive customer experience through effective communication The Product Support Associate role offers a range of growth opportunities for individuals who are passionate about technology and customer experience. With our structured training program and exposure to enterprise technologies, you will have the chance to develop your technical skills and knowledge and progress to more senior roles in the company. Our company culture is built on the principles of teamwork, integrity, and continuous learning, which enables us to foster a collaborative and inclusive work environment. Why join Infosys BPM? - Structured training program - Exposure to enterprise technologies - Global work environment - Growth opportunities in Product Support Additional benefits of working at Infosys BPM include: - Career development and learning opportunities - Exposure to leading technologies and support tools - Opportunity to work with diverse teams and customers - Strong mentorship and professional development support - Build a future-ready career in the technology services industry If you are a fresher who is eager to learn, passionate about technology, and enjoy solving problems, then this is an exciting opportunity for you to kickstart your career in Product Support and Customer Experience. Join us and be part of a dynamic global team where learning never stops, innovation is encouraged, and your career growth is accelerated from Day 1.