Technology Support Executive

Round 1: Phone/HR screening → Round 2: Technical assessment (basic IT & troubleshooting) → Round 3: HR interview

Infosys BPM fosters a collaborative environment where employees are encouraged to innovate and take ownership of projects. The company emphasizes continuous learning, career development, and a healthy work‑life balance, making it an attractive place for fresh talent to grow.

Candidates usually undergo a phone or video HR screening followed by a technical assessment that tests basic IT knowledge and troubleshooting scenarios. The final round is an HR interview focusing on cultural fit, communication skills, and motivation. The process is relatively straightforward, with an emphasis on practical problem‑solving rather than deep technical expertise.

Graduate or Bachelor’s degree in any discipline, 0–2 years of experience, eligible batches 2023–2026, no backlogs, good communication skills, and a willingness to learn and adapt.

Infosys BPM, a global leader in business process and technology services, has been transforming the way enterprises operate by combining industry expertise with cutting‑edge technology. With a presence in over 30 countries and a workforce of more than 70,000 employees, Infosys BPM focuses on delivering end‑to‑end solutions that drive efficiency, innovation, and customer satisfaction. The Bangalore hub is a vibrant ecosystem where technology, analytics, and digital services converge to create high‑impact solutions for clients across banking, insurance, healthcare, and telecom. The Technology Support Executive role is designed for fresh graduates and early‑career professionals who are passionate about troubleshooting, customer service, and IT operations. As a frontline support specialist, you will assist end users with hardware, software, and application issues, ensuring minimal downtime and high service quality. You will log incidents in the ticketing system, perform root‑cause analysis for simple problems, and collaborate with senior technical teams for escalations. Key responsibilities include: 1. Responding to user queries via phone, chat, or email. 2. Diagnosing and resolving basic hardware and software problems. 3. Installing and configuring Windows and common office applications. 4. Performing routine system maintenance and updates. 5. Logging incidents accurately in the ticketing platform. 6. Escalating complex issues to specialized teams. 7. Following service‑level agreements and escalation protocols. 8. Communicating status updates to users and stakeholders. 9. Participating in on‑call rotations as required. 10. Contributing to knowledge base documentation. Tech stack: Windows OS, Microsoft Office Suite, basic networking (TCP/IP, LAN/WAN), and standard ticketing tools such as ServiceNow or Jira. Growth path: Starting as a support executive, you can progress to Senior Support Engineer, Team Lead, or specialize in areas like Network Operations, Security Operations, or Cloud Support. Infosys BPM offers continuous learning through internal certifications, mentorship programs, and cross‑functional projects. Why join? Infosys BPM offers a structured career ladder, competitive compensation, and a culture that values innovation, diversity, and work‑life balance. Employees benefit from global exposure, skill development programs, and a supportive environment that encourages growth and recognition.