Graduate Programme

Candidates typically face a three‑stage process: an online aptitude test, followed by a technical interview that includes product case studies and role‑play scenarios, and finally an HR round focusing on cultural fit and motivation. The difficulty is moderate; preparation should focus on logical reasoning, SaaS product fundamentals, and clear communication. Practice mock calls and be ready to demonstrate empathy while solving sample customer issues.

Price Labs promotes a collaborative, remote‑first environment where employees enjoy high autonomy and a strong focus on work‑life balance. The company values continuous learning, quick decision‑making, and celebrates diversity, offering ample growth opportunities across product, data, and customer‑facing roles.

• Minimum qualification: Any bachelor's degree (Engineering, Science, Commerce, Arts) or equivalent. • Must be a resident of India with full work authorization. • Fresh graduates or candidates who graduated within the last 12 months are preferred.

Round 1: Aptitude & Logical Reasoning test → Round 2: Technical/Domain interview (product knowledge, case study, role‑play) → Round 3: HR interview (cultural fit, motivations, salary expectations)

Price Labs is a fast‑growing revenue‑management platform that serves the short‑term rental and hospitality industry worldwide. Founded in 2014 and headquartered in Chicago, the company powers dynamic pricing for over 600,000 listings across more than 150 countries. Its technology combines data‑driven analytics, automation rules, and custom pricing recommendations to help hosts and property managers maximize occupancy and revenue. In recent years Price Labs has expanded its global footprint, boasting a 300‑plus remote workforce, a diverse talent pool, and multiple industry awards such as SaasBoomi 2021, The Shortyz 2020 & 2023, and STRive Awards 2025 & 2026. The Graduate Programme – India (Remote) is designed for fresh graduates who want to start a career in the B2B SaaS space. As a Product Specialist, you will be the first point of contact for customers, translating complex pricing algorithms into clear, actionable guidance. You will work closely with the product, sales, and data‑science teams, gaining exposure to multiple functions and building a solid foundation for future roles in Customer Success, Marketing, or Data Analytics. The role operates on a night‑shift schedule (6 pm – 2:30 am IST) and offers the flexibility of working from any Indian city while collaborating with a globally distributed team. Key responsibilities include: 1. Taking ownership of customer issues from intake to resolution, ensuring timely and satisfactory outcomes. 2. Conducting live product walkthroughs via email, phone, or video calls to demonstrate pricing tools and best‑practice usage. 3. Researching, diagnosing, and troubleshooting technical or usage problems using analytical methods. 4. Providing accurate, data‑backed feedback to customers and documenting each interaction in the ticketing system. 5. Recording detailed case notes and ensuring proper closure of all support tickets. 6. Identifying recurring pain points and escalating them to product and engineering teams for continuous improvement. 7. Collaborating with cross‑functional teams to create knowledge‑base articles, FAQs, and training materials. 8. Continuously learning the pricing algorithms, data models, and integration workflows that power Price Labs. 9. Proactively suggesting upsell or cross‑sell opportunities based on customer usage patterns. 10. Maintaining a high NPS score by delivering empathetic, patient, and solution‑focused support. Tech stack exposure: SaaS platform built on Python, AWS cloud services, PostgreSQL, RESTful APIs, and modern front‑end frameworks. While the role is not a development position, familiarity with data analysis tools (Excel, SQL, Tableau) and basic scripting will help in troubleshooting. Growth path: Successful Product Specialists can move into Senior Support, Customer Success Management, Product Operations, or even transition to data‑analytics or product‑management tracks, leveraging the deep product knowledge gained during the programme. Why join Price Labs? You will work with an industry‑leading product that serves thousands of customers worldwide, enjoy a remote‑first culture that values autonomy and work‑life balance, and be part of a diverse, high‑performing team that encourages continuous learning and rapid career progression.