Business Operations Analyst, Processor

The typical Qualcomm India Private Limited interview experience involves a technical interview followed by an HR interview. The technical interview assesses the candidate's technical skills and knowledge, while the HR interview evaluates their communication and problem-solving skills. The interview process is designed to assess the candidate's fit for the company culture and values.

Qualcomm has a collaborative and inclusive work culture, with a focus on innovation and creativity. The company offers opportunities for growth and development, with a strong emphasis on work-life balance. Qualcomm is committed to making its workplace accessible for individuals with disabilities.

Master’s degree in business management, Operations, Analytics, or related experience. 0 -1 year of relevant experience in internal ticketing & Business Operations.

Round 1: Technical Interview → Round 2: HR Interview (based on company knowledge)

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. The Global Business and Finance Support (GBFS) team provide support to HQ and the global regional team on Finance & Business Operation activities. This job role is for business / sales operations related activities – Salesforce reports, account and hierarchy management, master data active/inactive management, CRM Dashboards, change and maintenance activities, and data checks & validation. Individual Responsibilities (transactional and analytics) – daily & weekly activities of master data management and Company verifications, validation, and system updates. Support stakeholders with daily/weekly/monthly reports in Salesforce and build / maintain CRM dashboard. Tracking and reporting master data updates, audit dormant accounts and parent account / tier mappings. Maintain / update customers’ billing and shipping updates in QCT/Corp Oracle database. Ensure accurate and timely completion of activities with complete ownership and accountability. Working closely with HQ and global region teams with regular interaction to reviews, drive transition calls, process documentation for all activities. Individuals will require evening calls for reviews and transition of activities. Perform additional ad hoc business / sales operations activities from time to time. As a Business Operations Analyst, Processor, you will be responsible for providing support to the HQ and global regional teams on finance and business operations activities. You will be working on business/sales operations related activities such as Salesforce reports, account and hierarchy management, master data active/inactive management, CRM Dashboards, change and maintenance activities, and data checks & validation. You will be required to perform daily and weekly activities such as master data management and company verifications, validation, and system updates. You will also be responsible for supporting stakeholders with daily/weekly/monthly reports in Salesforce and building/maintaining CRM dashboards. Additionally, you will be tracking and reporting master data updates, auditing dormant accounts and parent account/tier mappings, and maintaining/updating customers’ billing and shipping updates in QCT/Corp Oracle database. This role requires a strong analytical and problem-solving skillset, with the ability to multitask and perform activities timely with quality output. You will be working closely with HQ and global region teams, requiring evening calls for reviews and transition of activities. You will also be required to perform additional ad hoc business/sales operations activities from time to time. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.