Walk-in || Megha Walkin Drive For Technical Support Executives (Voice)

Candidates typically undergo a technical round focusing on basic troubleshooting and scenario‑based questions, followed by an HR round that assesses cultural fit and communication skills. The process is moderate in difficulty, with emphasis on clear articulation and problem‑solving ability.

Naukri.com fosters a collaborative community of job seekers and recruiters, offering extensive resources for career growth. The platform emphasizes transparency, continuous learning, and a balanced work‑life approach for its users.

Graduation or Diploma (10+3) in any discipline, bilingual in English and Hindi, freshers and experienced candidates with 0-2 years of experience, no specific percentage requirement, open to all batches.

Round 1: Technical Screening → Round 2: HR Interview → Round 3: Managerial Assessment

Startek (Aegis Customer Support Services Pvt. Ltd.) is a global customer experience solutions provider with a presence in 12 countries and a workforce of 38,000 employees. The company focuses on delivering end‑to‑end customer support, technical assistance, and digital engagement services for leading brands across various industries. With a strong emphasis on technology, data analytics, and employee empowerment, Startek has built a reputation for combining people, process, and technology to create superior customer experiences. The Bengaluru office, located at 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, is a vibrant hub where associates collaborate on innovative solutions and receive continuous training to stay ahead of industry trends. The role of Technical Support Executive (Voice) is designed for freshers and experienced candidates who are bilingual in English and Hindi. As a first‑line support specialist, you will handle customer queries via phone, troubleshoot hardware and software issues, and provide timely resolutions. The position requires a proactive attitude, strong communication skills, and the ability to work in a fast‑paced environment with a 6‑day work week and one rotational week off. Key responsibilities include: 1. Responding to inbound customer calls and providing technical assistance. 2. Diagnosing and resolving hardware and software problems. 3. Escalating complex issues to higher tiers when necessary. 4. Maintaining accurate call logs and documentation. 5. Adhering to quality and compliance standards. 6. Participating in continuous learning and skill‑upgradation sessions. 7. Collaborating with cross‑functional teams for knowledge sharing. 8. Contributing to process improvement initiatives. 9. Meeting or exceeding performance metrics and KPIs. 10. Supporting product launches and updates. Tech stack: Basic Windows/Linux troubleshooting, remote desktop tools, ticketing systems, and standard office productivity software. Growth path: Associates can progress from Level‑1 support to Tier‑2/3 technical roles, then to team lead or specialist positions, and eventually into managerial or product‑management tracks. Why join Startek? The company offers competitive pay, a supportive learning environment, and opportunities to work with global clients. Employees enjoy a culture of inclusivity, regular feedback, and recognition. The role provides a solid foundation in technical support, excellent exposure to real‑world customer scenarios, and a clear pathway for career advancement.