Mega Walk In For Healthcare Voice Role

Candidates typically face a four‑stage process: an initial HR screening to verify eligibility, an operations round testing domain knowledge and communication skills, a client round focusing on scenario‑based questions, and a Versant assessment that evaluates spoken English fluency. The overall difficulty is moderate, with emphasis on clarity, empathy, and quick problem resolution. Preparing with mock calls and brushing up on healthcare terminology can greatly improve performance.

Naukri.com is known for a dynamic, tech‑driven work environment that encourages continuous learning and collaboration. Employees benefit from transparent performance metrics, regular upskilling programs, and a balanced approach to work‑life integration. The platform’s strong brand presence in the recruitment space also opens avenues for internal mobility and cross‑functional projects.

Educational Qualification: 10+2 (any stream) OR 10+3 Diploma OR any Graduate. No specific branch restriction. Minimum aggregate: 45% (or equivalent CGPA). Age limit: Below 30 years at the time of joining. No backlogs allowed at the time of selection. Batch year: Open to candidates from any recent batch.

Round 1: HR Screening → Round 2: Operations (OPS) Round → Round 3: Client Round → Round 4: Versant Assessment (same‑day result)

Tech Mahindra Business Services, a subsidiary of the global technology giant Tech Mahindra, is a leading provider of next‑generation digital customer experience and back‑office solutions. With a workforce of over 131,500 professionals across 90 countries, the company serves 946 global customers, including many Fortune 500 firms. Its Business Process Outsourcing (BPO) arm, Tech Mahindra Business Process Services, caters to diverse verticals such as Communications, Retail, Banking, Healthcare, and Logistics, delivering end‑to‑end process excellence and innovation. The firm’s culture blends cutting‑edge technology with a strong emphasis on employee growth, making it a preferred destination for fresh talent looking to launch a career in the BPO sector. The Mega Walk‑In for the Healthcare Voice Role is a high‑volume recruitment drive aimed at hiring 100 fresh candidates for handling inbound and outbound healthcare‑related calls. The role is based in Secunderabad, Telangana, and offers a structured rotational shift pattern with five working days a week, two split week‑offs, and weekend flexibility. Candidates will be evaluated on the same day through a series of assessments, ensuring a quick onboarding process for those who clear the rounds. Key Responsibilities: 1. Answer and resolve patient and caregiver queries related to healthcare services. 2. Provide accurate information about appointments, prescriptions, and medical billing. 3. Maintain compliance with HIPAA‑like data privacy standards while handling sensitive health data. 4. Upsell ancillary services and cross‑sell relevant health packages as per client guidelines. 5. Log call details in the CRM system with precision and timeliness. 6. Manage high‑volume call traffic while maintaining quality and empathy. 7. Participate in regular training sessions to stay updated on medical terminology and product knowledge. 8. Meet daily and weekly performance metrics such as AHT, CSAT, and FCR. 9. Collaborate with the operations team to troubleshoot recurring issues. 10. Provide feedback to improve scripts and process flows. Tech Stack & Tools: The role primarily uses voice‑over‑IP (VoIP) platforms, CRM software (e.g., Salesforce or custom BPO tools), and basic MS Office applications. While no coding is required, familiarity with digital communication tools and data entry systems is advantageous. Growth Path: Starting as a Healthcare Voice Associate, high performers can progress to Team Lead, Operations Supervisor, and eventually to Process Manager or Quality Analyst roles within the BPO vertical. The company also offers opportunities to transition into other domains such as Banking, Telecom, or Digital Customer Experience. Why Join Tech Mahindra Business Services? The organization offers a stable salary package (2.25‑3 LPA), comprehensive training, exposure to the fast‑growing healthcare BPO sector, and a clear career ladder. Fresh graduates gain real‑world experience handling critical health‑related interactions, building communication prowess and problem‑solving skills that are highly valued across industries.