Customer Support Associate - Banking Process

Tech Mahindra’s interview process typically begins with an online aptitude test covering quantitative, logical, and verbal sections. Successful candidates move to a technical/functional interview where communication skills, role‑play scenarios, and basic banking knowledge are evaluated. The final HR round focuses on cultural fit, career aspirations, and salary expectations. Overall difficulty is moderate; thorough preparation of banking FAQs and clear articulation of customer‑service experiences are key.

Tech Mahindra promotes a collaborative and inclusive work culture where learning is continuous and employee well‑being is prioritized. The company offers flexible shift options, regular upskilling programs, and a clear performance‑linked growth path, ensuring a healthy work‑life balance for its workforce.

Any graduate (any discipline) with minimum 60% aggregate; no active backlogs. Excellent verbal communication in English and Hindi is mandatory. Knowledge of Tamil, Malayalam, or Odia is an added advantage. Strong interpersonal skills and a customer‑centric attitude are required. Freshers with good communication skills are encouraged to apply.

Round 1: Online Aptitude Test → Round 2: Technical/Functional Interview (communication, role‑play, banking knowledge) → Round 3: HR Interview (fitment, career goals)

Tech Mahindra is a global leader in digital transformation, consulting and business re‑engineering services. With a presence in over 90 countries, the company serves Fortune‑500 clients across telecom, banking, healthcare, and many other sectors. Its culture emphasizes innovation, continuous learning, and a people‑first approach, making it a preferred employer for fresh talent in India. The Hyderabad campus, located near Erramanzil Metro Station, is a modern hub that fosters collaboration and offers state‑of‑the‑art infrastructure for its BPO and BPM operations. The role of Customer Support Associate – Banking Process is designed for fresh graduates and early‑career professionals who are eager to start a stable, permanent career in the customer service domain. As a voice‑process executive, you will be the first point of contact for banking customers, handling inbound and outbound calls, addressing queries, and ensuring a seamless experience. The position offers a clear career trajectory, starting from an associate level and progressing to senior associate, team lead, and eventually managerial roles within the Customer Success and Operations verticals. Key Responsibilities: 1. Answer customer calls professionally and adhere to the call‑handling guidelines. 2. Provide accurate information related to banking products, transactions, and policies. 3. Resolve customer grievances with empathy while maintaining service‑level agreements. 4. Upsell or cross‑sell relevant banking services when appropriate. 5. Document interactions in the CRM system and update case notes promptly. 6. Stay updated on product changes, regulatory updates, and internal process revisions. 7. Meet daily, weekly, and monthly productivity and quality targets. 8. Participate in regular training sessions and knowledge‑sharing forums. 9. Collaborate with peer teams to ensure smooth hand‑offs and issue escalations. 10. Maintain punctuality, attendance, and adherence to shift schedules. Tech Stack & Tools: The role primarily uses voice‑over‑IP platforms, CRM software (such as Salesforce or custom banking portals), MS Office suite, and internal knowledge bases. Familiarity with basic computer operations and data entry is essential. Growth Path: Starting as an Associate, high performers can move to Senior Associate within 12‑18 months, then to Team Lead, Operations Supervisor, and eventually to Process Manager or Operations Manager. Tech Mahindra also offers certifications, leadership programs, and internal mobility across domains. Why Join Tech Mahindra? The company guarantees permanent employment, structured learning programs, exposure to global banking standards, and a supportive work environment. Freshers benefit from mentorship, regular feedback, and a clear roadmap for professional advancement, making it an ideal launchpad for a long‑term career in customer support and banking services.