International Voice & Technical Support Executive

Candidates generally face a three‑stage process: an online aptitude test, a technical interview focused on troubleshooting scenarios and product knowledge, and an HR round that assesses communication skills and night‑shift suitability. The difficulty is moderate; preparation should include aptitude practice, basic networking concepts, and mock customer‑service role‑plays. Being clear, concise, and demonstrating a customer‑first attitude greatly improves chances.

Diebold Nixdorf India fosters a collaborative and inclusive work culture where learning is encouraged through regular workshops and certifications. Employees enjoy a balanced work‑life environment despite night‑shift requirements, thanks to rotational offs and a supportive management team that emphasizes personal growth and internal mobility.

• Minimum: Any Graduate (UG) from a recognized university. • Preferred branches: Engineering (any), Computer Science, Information Technology, Electronics, or Business Administration. • Minimum aggregate: 60% (or CGPA 6.0/10) in the qualifying degree. • No active backlogs at the time of joining. • Must be able to work night shifts and rotational weekly offs. • Freshers to 2 years of experience in international voice or technical support are eligible. • Strong command over English (both spoken and written) is mandatory.

Round 1: Online aptitude test (logical reasoning, quantitative, verbal) → Round 2: Technical interview (scenario‑based troubleshooting, product knowledge) → Round 3: HR interview (fitment, availability for night shifts, salary discussion)

Diebold Nixdorf India Private Limited is a leading provider of banking and retail technology solutions in India. With a legacy spanning over a century, the company designs, manufactures, and services ATMs, self‑service kiosks, and digital banking platforms for banks and merchants worldwide. Its Indian operations, headquartered in Hyderabad, focus on delivering cutting‑edge software, security, and customer experience solutions that enable financial institutions to stay ahead in a rapidly digitising market. The firm prides itself on a culture of innovation, continuous learning, and a strong commitment to employee growth, offering a stable platform for fresh graduates to launch their careers. The role of International Voice & Technical Support Executive is positioned within the Customer Success, Service & Operations division. As a member of the International Voice and Technical Support team, you will be the first point of contact for global clients who call in for assistance with Diebold Nixdorf products and services. The job is office‑based in Hyderabad and operates on night shifts with rotational weekly offs, allowing you to gain exposure to diverse time zones and multicultural communication styles. This position is ideal for candidates who possess strong verbal and written communication abilities, a knack for troubleshooting technical issues, and a willingness to work flexible hours. Key Responsibilities: 1. Answer inbound international calls and resolve customer queries in a courteous and timely manner. 2. Perform technical troubleshooting for hardware (ATMs, kiosks) and software (transaction processing, security modules) issues. 3. Log all interactions in the ticketing system, ensuring accurate documentation and escalation when required. 4. Collaborate with on‑site engineering and product teams to provide root‑cause analysis and follow‑up solutions. 5. Maintain service level agreements (SLAs) for response and resolution times. 6. Provide product knowledge and usage guidance to customers, helping them maximize the value of Diebold Nixdorf solutions. 7. Participate in shift hand‑over meetings, sharing critical updates and pending issues. 8. Contribute to knowledge‑base articles and FAQs for recurring problems. 9. Identify patterns in customer complaints and suggest process improvements. 10. Uphold data security and confidentiality standards as per company policy. Tech Stack & Tools: The role primarily uses VoIP telephony platforms, CRM tools such as Salesforce or Zoho, ticketing systems like ServiceNow, remote desktop utilities, and basic networking knowledge (TCP/IP, VPN). Familiarity with Windows/Linux environments and basic scripting (batch or PowerShell) is advantageous. Growth Path: Starting as an International Voice & Technical Support Executive, high performers can progress to Senior Technical Support Engineer, Team Lead, or shift into specialized roles such as Product Specialist, Quality Analyst, or even Project Management within the Service & Operations vertical. Diebold Nixdorf encourages internal mobility and offers regular training programs, certifications, and mentorship. Why Join Diebold Nixdorf? The company offers a competitive salary with a dedicated night‑shift allowance, a structured learning environment, and exposure to global banking technology. Employees benefit from a collaborative culture, clear career ladders, and the chance to work on mission‑critical financial infrastructure that impacts millions of end‑users worldwide. Joining now means being part of a forward‑looking organization that values innovation, diversity, and employee well‑being.