Walk-in || Non - Voice Process (Chat,Email process)

The 24 7 ai interview typically starts with a walk‑in aptitude and communication test, followed by a role‑play simulation where candidates handle a mock chat scenario. The final HR round assesses cultural fit, salary expectations, and availability. Overall difficulty is moderate; preparation should focus on clear written communication, basic problem‑solving, and customer‑service etiquette.

24 7 ai promotes a fast‑moving, tech‑centric environment where learning is continuous and teamwork is emphasized. Employees enjoy flexible shift patterns, regular upskilling programs, and clear growth pathways, leading to a balanced work‑life experience.

Candidates must have completed PUC (12th), Diploma (3 years), or any undergraduate degree (BE/B.Tech or other streams). Freshers are welcome; candidates with up to 4 years of BPO/sales experience are also eligible. Minimum aggregate of 45 % in the qualifying exam is preferred. No active backlogs at the time of joining. Candidates from the 2023‑2025 batch are encouraged to apply.

Round 1: Walk‑in aptitude/communication test → Round 2: Role‑play chat simulation and situational judgment → Round 3: HR interview (fitment, salary discussion, availability)

24 7 ai is a global leader in AI‑driven customer experience solutions, helping brands across the world deliver personalized, omnichannel support. Headquartered in Bengaluru, the company combines conversational AI, analytics, and a large talent pool to power chat, email, voice, and social media interactions for Fortune‑500 clients. With a strong focus on innovation, 24 7 ai has built a reputation for rapid growth, employee empowerment, and a culture that encourages continuous learning. The firm’s mission is to transform every customer interaction into a meaningful, data‑rich conversation that drives loyalty and revenue. The Walk‑in || Non‑Voice Process (Chat, Email) role is a full‑time, permanent position in the Customer Success & Operations division. As a Chat Support Executive, you will be the first point of contact for international customers, handling queries, troubleshooting issues, and delivering solutions through chat and email channels. The role demands excellent written communication, empathy, and the ability to multitask in a fast‑paced environment. You will work in rotating shifts to provide 24 × 7 coverage, collaborating closely with voice agents, quality analysts, and product specialists to ensure seamless service delivery. **Key Responsibilities** 1. Respond to inbound customer queries via chat and email within defined SLAs. 2. Diagnose and resolve technical, billing, and service‑related issues. 3. Escalate complex cases to appropriate teams while maintaining ownership. 4. Document interactions accurately in the CRM system. 5. Achieve daily, weekly, and monthly performance metrics (CSAT, FCR, AHT). 6. Participate in regular training sessions and knowledge‑base updates. 7. Provide feedback on process improvements and common pain points. 8. Adhere to data‑privacy and security guidelines. 9. Collaborate with cross‑functional teams for product updates and promotions. 10. Contribute to team goals through peer mentoring and knowledge sharing. **Tech Stack & Tools**: The role utilizes proprietary 24 7 ai platforms, Zendesk/Freshdesk for ticketing, LiveChat, Microsoft Teams, and analytics dashboards (PowerBI). Basic familiarity with CRM, ticketing systems, and internet browsers is essential. **Growth Path**: High performers can progress to Senior Chat Executive, Team Lead, Operations Manager, or specialize in Quality Assurance, Process Optimization, or AI Training. The company promotes internal mobility, offering certifications and leadership programs. **Why Join 24 7 ai?** - Competitive salary (2.25‑4.25 LPA) with performance incentives. - Exposure to global brands and cutting‑edge AI technologies. - Structured onboarding, continuous learning, and mentorship. - Inclusive, collaborative culture that rewards innovation. - Clear career progression and opportunities to work across voice and non‑voice domains. Overall, this role offers freshers and candidates with BPO or sales experience a solid platform to launch a career in customer experience, backed by a reputable AI‑driven organization.