Customer Support Executive

Candidates typically face an online aptitude test lasting 30‑45 minutes, followed by a functional interview where they are asked to simulate claim handling and resolve sample customer queries. The final HR round checks shift availability, cultural fit, and discusses compensation. Overall difficulty is moderate; thorough preparation of aptitude and communication scenarios helps greatly.

Sagility India promotes a collaborative and performance‑driven culture where employees are recognized through incentives and clear career ladders. The company offers a 5‑day work week with two weekly offs, a two‑way cab facility, and modern office amenities, ensuring a healthy work‑life balance despite night‑shift requirements.

Education: 10+2 / 10+3 / Any Graduate / Postgraduate. BE/B.Tech candidates are not eligible. Maximum age: 28 years. Willingness to work US night shifts and rotational shifts. No specific percentage or backlog policy mentioned; freshers and recent graduates are encouraged to apply.

Round 1: Online aptitude test (logical reasoning, quantitative, verbal) → Round 2: Functional interview focusing on claim handling, communication skills, and scenario‑based questions → Round 3: HR interview covering availability for night shifts, cultural fit, and salary expectations

Sagility India is a fast‑growing Business Process Management (BPM) and Business Process Outsourcing (BPO) firm that specializes in delivering end‑to‑end insurance claim support services to global clients, primarily in the United States. With a workforce of over 3,000 employees and a strong emphasis on technology‑enabled operations, Sagility has built a reputation for reliability, compliance, and customer‑centricity. The company’s culture is anchored in continuous learning, performance‑driven incentives, and a supportive work environment that encourages employees to grow both professionally and personally. Its state‑of‑the‑art office in AMR Tech Park, Bengaluru, offers modern infrastructure, a 5‑star rated workplace, and a two‑way cab facility that eases daily commute. The role of Customer Support Executive is a frontline position that directly impacts the satisfaction of insured customers. As a member of the Customer Success, Service & Operations team, you will be responsible for handling inbound calls, investigating insurance claims, and ensuring that each interaction meets the stringent Service Level Agreements (SLAs) and quality standards set by Sagility and its US clients. This position is ideal for fresh graduates or 12th‑pass candidates who are eager to start a career in the BPO sector, are comfortable working night and rotational shifts, and possess strong communication skills. Key responsibilities include: 1. Receive, review, and investigate insurance claims according to defined procedures. 2. Handle inbound customer calls, address queries, and provide accurate information. 3. Meet and exceed SLA, quality, and audit parameters for each shift. 4. Coordinate with internal stakeholders such as claim adjusters, supervisors, and quality analysts to resolve complex issues. 5. Achieve daily productivity targets while maintaining high accuracy. 6. Maintain strict attendance, punctuality, and discipline as per company policy. 7. Continuously update process knowledge and develop related skill sets. 8. Build professional relationships with peers and supervisors, fostering a collaborative environment. 9. Ensure a clean disciplinary record with no instances of misconduct. 10. Provide feedback for process improvement and participate in training sessions. The tech stack for this role primarily involves CRM platforms, claim management software, and voice‑over‑IP (VoIP) telephony systems. Employees receive regular training on these tools, as well as on soft‑skill development such as conflict resolution and effective communication. Growth path at Sagility is clearly defined: high performers can progress to Senior Executive, Team Lead, and eventually Operations Manager roles within 2‑3 years, accompanied by attractive incentives, performance‑based rewards, and opportunities for cross‑functional exposure. Joining Sagility offers a stable salary, night‑shift allowance, medical and life insurance, and a vibrant workplace that values employee well‑being and career advancement.