Walk-in || Voice Process Executive & SR Executive

Hexaware's interview process typically consists of an HR round to assess cultural fit, an operations round focusing on call handling scenarios, a technical assessment that may include basic aptitude or CRM tool usage, and a final client interview. The difficulty is moderate; candidates should prepare with mock calls, clear communication, and knowledge of common BPO metrics.

Hexaware promotes a collaborative work environment with a focus on continuous learning and employee well‑being. The company offers flexible shift patterns, regular training programs, and clear growth pathways, ensuring a good work‑life balance for its staff.

Any graduate (any branch) with no arrears; batch year up to 2025 (2026 pass outs not eligible); 0‑4 years experience in outbound/inbound voice processes; strong command over at least one of the required languages (Tamil, Telugu, Kannada, Malayalam, Hindi, English); immediate joiner; willing to work rotational shifts and 5‑day workweek; must have all documents ready for background verification.

Round 1: HR round → Round 2: Operations round → Round 3: Technical Assessment → Round 4: Client interview

Hexaware Technologies is a global leader in IT services and consulting, known for its innovative approach to digital transformation, automation and cloud solutions. With a presence in over 30 countries and a workforce of more than 20,000 professionals, Hexaware has built a reputation for delivering end‑to‑end services across banking, insurance, travel, and many other domains. The company’s culture emphasizes continuous learning, employee empowerment and a strong focus on customer success, which has earned it accolades for workplace satisfaction and career growth. The Voice Process Executive & Senior Executive role is a walk‑in opportunity for fresh graduates and candidates with up to four years of experience in inbound/outbound call handling. The position is based at Hexaware’s Chennai office (Featherlite, 200 Feet Road, Pallavaram) and operates on a work‑from‑office model with rotational shifts and a five‑day workweek. Candidates will be part of the Customer Success, Service & Operations department, handling domestic voice calls for various clients. Key Responsibilities: 1. Answer and make inbound/outbound calls in the assigned language (Tamil, Telugu, Kannada, Malayalam, Hindi or English) while maintaining high call quality. 2. Resolve customer queries, complaints and service requests efficiently and courteously. 3. Follow scripted dialogues and adhere to compliance guidelines. 4. Update CRM systems with accurate call logs and customer information. 5. Achieve daily, weekly and monthly KPIs such as call handling time, first‑call resolution and customer satisfaction scores. 6. Participate in regular training sessions to improve product knowledge and communication skills. 7. Work collaboratively with team leads and supervisors to meet service level agreements. 8. Provide feedback on process improvements and common customer pain points. 9. Handle escalations and route them to the appropriate higher‑level support when necessary. 10. Maintain punctuality for rotational shift schedules and adhere to the 5‑day workweek with two rotational offs. Tech Stack: The role does not require deep technical expertise, but familiarity with common BPO tools such as Avaya, Cisco Call Manager, Salesforce, or similar CRM platforms is beneficial. Growth Path: Starting as an Executive, high performers can progress to Senior Executive, Team Lead, Operations Manager and eventually to specialized roles in client handling or process optimization. Hexaware’s internal mobility program encourages cross‑functional moves into analytics, quality assurance, and digital transformation teams. Why Join Hexaware: Employees enjoy a structured career roadmap, regular up‑skilling programs, and exposure to global clients. The company’s emphasis on work‑life balance, employee wellness initiatives and a vibrant campus culture make it an attractive destination for fresh talent looking to launch a long‑term career in the BPO and IT services sector.