Information Technology Engineer

Zensar’s interview process typically starts with a timed online aptitude test, followed by a technical interview that probes Windows OS, Microsoft 365, networking basics, and French communication skills. The final HR round assesses cultural fit and career aspirations. Candidates should be ready to discuss real‑world troubleshooting scenarios and demonstrate clear, concise communication in both French and English.

Zensar promotes a people‑first culture with a strong emphasis on learning, mentorship, and work‑life balance. Employees benefit from flexible hybrid models, regular up‑skilling programs, and clear career progression pathways.

Bachelor's degree or diploma in Computer Science, Information Technology, or related engineering discipline; minimum 60% aggregate (or CGPA 6.0/10); final year students of 2024‑2026 batches eligible; no active backlogs at the time of joining; fluency in French (B2/C1) mandatory; strong English proficiency.

Round 1: Online aptitude and logical reasoning test → Round 2: Technical interview covering Windows, Microsoft 365, networking, and French communication → Round 3: HR interview focusing cultural fit, career goals, and soft skills

Zensar Technologies is a global digital solutions and technology services company headquartered in Pune, India. With over three decades of experience, Zensar serves Fortune 500 clients across banking, insurance, manufacturing, and retail sectors. The firm is known for its strong focus on innovation, cloud transformation, and AI‑driven services, and it maintains delivery centers in India, the United States, Europe, and the Middle East. Zensar’s culture emphasizes continuous learning, employee empowerment, and a collaborative environment that encourages fresh talent to grow into future technology leaders. The role of Information Technology Engineer at Zensar is positioned within the Service Desk function, acting as the first line of support for Swiss end‑users. Candidates will be responsible for handling incidents, service requests, and user queries across a range of enterprise applications. The position is hybrid, allowing engineers to work from the office in Pune, Bangalore, or Hyderabad while also supporting remote users. Fluency in French (B2/C1) is mandatory, and strong English communication skills are required to coordinate with global support teams. Key responsibilities include: 1. Acting as the primary point of contact for all IT‑related incidents and service requests. 2. Logging, categorizing, prioritizing, and tracking tickets using ServiceNow or a similar ITSM tool. 3. Providing Level‑1 support for Windows 10/11, Microsoft 365 suite, VPN, email, printers, and business applications. 4. Performing initial troubleshooting, following documented procedures, and resolving issues within defined SLAs. 5. Escalating unresolved tickets to Level‑2/Level‑3 teams with clear hand‑over notes. 6. Monitoring ticket queues to ensure SLA compliance and timely closure. 7. Communicating effectively with Swiss users via phone, email, chat, and ticketing platforms in French. 8. Maintaining accurate documentation of incidents, resolutions, and work‑arounds. 9. Contributing to knowledge‑base articles and continuous service‑improvement initiatives. 10. Participating in shift handovers, operational reviews, and ITIL‑based Incident, Request, and Problem Management processes. The technical stack revolves around Windows operating systems, Microsoft 365, Active Directory, VPN/Remote Access solutions, and networking fundamentals (LAN/WAN/Wi‑Fi). Familiarity with ServiceNow or similar ITSM tools is essential. Zensar offers a clear growth path: high‑performing Service Desk Engineers can progress to Senior Engineer, Service Delivery Manager, or specialize in Cloud Operations, Cybersecurity, or Automation. The role provides exposure to a multinational client base, sharpening both technical and multilingual communication skills. Why join Zensar? The company invests heavily in employee up‑skilling through Zensar Academy, offers flexible hybrid work models, and provides a vibrant, inclusive culture that rewards initiative. Freshers get the chance to work on real‑world enterprise environments, develop fluency in French business communication, and build a solid foundation for a long‑term career in global IT services.