Business Analyst

Candidates typically face a three‑stage process: an online aptitude test, followed by a technical interview focused on payments, UPI/IMPS specifications and analytical case studies, and finally an HR round that assesses cultural fit and communication skills. The difficulty is moderate; thorough preparation on payment standards, SQL queries and business analysis fundamentals greatly improves chances.

IDFC FIRST Bank promotes a collaborative, technology‑driven work culture where employees are encouraged to experiment and innovate. The bank offers structured learning pathways, regular hackathons and a healthy work‑life balance, with flexible timings and remote‑work options for certain roles.

Graduation: Bachelor of Science (B.Sc), Bachelor of Technology (B.Tech) or Bachelor of Computer Applications (BCA) with minimum 60% aggregate. Post‑Graduation (optional): M.Sc, M.Tech or MCA. Final year students of the 2025 batch are eligible. No active backlogs at the time of joining. Candidates should have a strong interest in payments, banking regulations and analytical problem‑solving.

Round 1: Online aptitude test (logical reasoning, quantitative, verbal) → Round 2: Technical/Domain interview (payment systems, UPI/IMPS, SQL, case studies) → Round 3: HR interview (fitment, motivation, cultural fit)

IDFC FIRST Bank is a fast‑growing private sector bank in India that blends the legacy of IDFC Bank with the customer‑centric ethos of its "FIRST" brand. The bank focuses on digital transformation, inclusive finance and delivering a seamless experience across retail, SME and corporate segments. With a strong emphasis on technology, the organization has built a robust payments ecosystem that includes UPI, IMPS, NEFT, and other real‑time payment solutions. As part of its vision to become a leader in digital payments, IDFC FIRST continuously invests in modernising its core banking systems, payment switches and API platforms, offering fresh talent an environment where innovation meets real‑world impact. The Business Analyst – UPI role sits within the Information Technology department at the Airoli campus in Navi Mumbai. The incumbent will act as the bridge between business stakeholders, regulators (NPCI), operations, and the technology delivery teams. The primary focus is to analyse, design and support end‑to‑end retail payments solutions for UPI and IMPS across multiple channels such as mobile apps, internet banking, branch interfaces and APIs. The role demands a deep understanding of payment schemes, regulatory guidelines, and the ability to translate these into functional specifications that can be built, tested and deployed at scale. Key responsibilities include: 1. Gather, analyse and document detailed business requirements for UPI/IMPS products across all delivery channels. 2. Create and review user stories, use‑cases and end‑to‑end flow diagrams covering payer/payee journeys, switch interactions, NPCI messaging, reconciliation, charge‑backs and dispute handling. 3. Map current (AS‑IS) processes and design target (TO‑BE) processes, identifying optimisation opportunities for exception handling, time‑outs and reversals. 4. Work closely with solution architects to ensure designs align with core banking, CBS, risk, and reconciliation interfaces. 5. Serve as the subject‑matter expert on UPI and IMPS, interpreting NPCI specifications, circulars and regulatory updates into clear functional impacts. 6. Define functional acceptance criteria, test scenarios and edge‑case coverage for SIT/UAT, and provide sign‑off on defects and fixes. 7. Liaise with NPCI, payment switches, gateways and third‑party vendors for clarifications, RFP/RFI evaluations and solution walkthroughs. 8. Prepare user guides, SOPs and training material for operations, contact‑centre and branch users. 9. Support cut‑over planning, production validation and hyper‑care post‑go‑live, monitoring KPIs such as success rates, decline ratios and dispute volumes. 10. Contribute to continuous improvement by analysing incident trends, customer feedback and upcoming scheme changes. Tech stack & tools: ISO 8583, ISO 20022, REST/JSON APIs, Oracle SQL Developer, Postman, Linux command line, WebLogic, payment switch/gateway integration platforms, and basic scripting for data extraction. Familiarity with agile delivery, JIRA/Confluence and version‑control tools is advantageous. Growth path: Starting as a Business Analyst, high performers can progress to Senior Business Analyst, Product Owner – Payments, or Technology Manager roles, with exposure to strategic product road‑maps and cross‑functional leadership opportunities. Why join IDFC FIRST Bank? The bank offers a vibrant, technology‑first culture where freshers can work on live, high‑volume payment systems that touch millions of customers daily. Employees benefit from structured learning programs, mentorship from industry veterans, and a clear career ladder that rewards innovation and delivery excellence. The organization’s focus on digital payments ensures that analysts are always at the cutting edge of fintech developments, making it an ideal launchpad for a career in payments and banking technology.