Graduate Trainee - Global Service Desk

Candidates typically face a 30‑minute online aptitude test followed by a 45‑minute technical interview focusing on OS basics, networking, and ITIL scenarios. The final HR round assesses communication skills, cultural fit, and understanding of the service‑desk role. Preparation should include mock tests, revisiting core IT support concepts, and practicing situational answers.

HCLTech promotes a collaborative work culture with a strong emphasis on continuous learning and employee well‑being. The company offers flexible work arrangements, regular up‑skilling programs, and a transparent performance appraisal system that rewards merit and innovation.

UG Degree: Any Fresher Graduate (any stream). Graduation Passing Year: 2024, 2025 or 2026. Minimum 60% aggregate in 10th, 12th/Diploma and UG. No active backlogs. Service Agreement of 12 months (₹50,000 penalty for early exit). Willingness to work from Lucknow, Nagpur, Madurai or Vijayawada. Gender: open to all. Must possess valid ID proof as per Aadhar details.

Round 1: Online Aptitude Test (quantitative, logical reasoning, English) → Round 2: Technical Interview (basic OS, networking, ITIL, scenario based) → Round 3: HR Interview (fitment, service agreement, career aspirations)

HCL Technologies, a global IT services powerhouse, has been delivering end‑to‑end technology solutions for over four decades. With a presence in more than 50 countries, the company serves Fortune‑500 clients across banking, healthcare, manufacturing, and telecom. HCL’s culture is built around its "Ideapreneurship" philosophy, encouraging employees to innovate, take ownership, and continuously up‑skill. The firm consistently ranks among the top employers in India for its learning opportunities, flexible work policies, and focus on employee well‑being. The Graduate Trainee – Global Service Desk role is an entry‑level position designed for fresh engineering or graduate candidates who are eager to start a career in IT support and service management. Trainees will be posted at one of HCL’s major delivery hubs – Lucknow, Nagpur, Madurai, or Vijayawada – and will work under the Global Service Desk team that provides 24x7 support to internal and external customers worldwide. The role offers a structured 12‑month service agreement, after which successful candidates can transition into permanent positions with clear growth pathways. Key Responsibilities: 1. Respond to inbound tickets via phone, email, and chat, ensuring timely acknowledgment and resolution. 2. Diagnose and troubleshoot hardware, software, and network issues across Windows and Linux environments. 3. Log all activities in the ticketing tool (ServiceNow) with accurate details and status updates. 4. Escalate complex incidents to higher‑level support teams following ITIL processes. 5. Perform routine system health checks, patch installations, and user account management. 6. Create and maintain knowledge‑base articles for recurring issues. 7. Participate in shift hand‑overs and ensure continuity of service. 8. Adhere to SLA commitments and contribute to continuous improvement initiatives. 9. Provide excellent customer service, maintaining professionalism and clear communication. 10. Attend regular training sessions on emerging technologies and soft‑skill development. Tech Stack: Windows 10/11, Linux (Ubuntu/CentOS), Active Directory, ServiceNow, Office 365, basic networking (TCP/IP, DNS), remote desktop tools, and ITIL v4 fundamentals. Growth Path: After the trainee period, high‑performers can move to roles such as Service Desk Analyst, Incident Manager, or shift into specialized domains like Cloud Support, Cybersecurity, or Application Support. HCL’s internal mobility program and continuous learning platform (HCL Learning) enable rapid skill acquisition and career progression. Why Join HCLTech? The company offers a competitive entry‑level salary, a robust onboarding program, exposure to global clients, and a supportive environment that values learning and innovation. Fresh graduates get hands‑on experience with industry‑standard tools, mentorship from seasoned professionals, and a clear roadmap to advance within a globally recognized brand.