New Campus Associates - FY'26

The Sutherland interview process typically starts with an online aptitude test covering quantitative, logical, and English sections, followed by a technical/analytical round that may include situational questions and a mock customer interaction. The final HR round assesses communication skills, cultural fit, and availability for shift work. Candidates should focus on clear articulation, problem‑solving speed, and demonstrating a customer‑centric mindset.

Sutherland promotes a collaborative and inclusive work culture where continuous learning is encouraged. Employees benefit from regular up‑skilling programs, mentorship, and a clear performance‑linked growth framework. The company strives to maintain a healthy work‑life balance with flexible shift options and on‑site amenities.

Any full‑time UG/PG graduate (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA) passing in 2026. Minimum 60% aggregate (or equivalent CGPA) in the qualifying degree. No active backlogs at the time of joining. Must reside within a 25 km radius of the office location.

Round 1: Online aptitude/English assessment → Round 2: Technical/Logical reasoning and situational judgment test → Round 3: HR interview focusing on fit, communication and availability

Sutherland is a global digital transformation leader that has been shaping customer experiences for more than 39 years. Headquartered in the United States, the company operates across 20+ countries and offers services ranging from robotic process automation and conversational AI to cloud‑based platforms and design thinking. In India, Sutherland has built a strong presence with delivery centres in major cities, fostering a culture that blends cutting‑edge technology with human‑centred solutions. Employees are encouraged to innovate, collaborate, and continuously up‑skill, making the firm an attractive destination for fresh talent looking to start a career in the BPO and digital services space. The role of a New Campus Associate is designed for fresh graduates who are eager to dive into the world of customer experience management. As a front‑line consultant, you will interact with customers through multiple channels—voice, email, chat, and social media—ensuring that every query is resolved promptly and professionally. The position offers a structured learning path, with regular up‑skilling modules, coaching sessions, and performance metrics that help you grow into a seasoned customer service professional. Key Responsibilities: 1. Resolve customer requests and inquiries across email, chat, and social platforms. 2. Meet and exceed contact‑center KPIs such as AHT, CSAT, and SLA compliance. 3. Adhere strictly to data security policies and NDAs. 4. Complete mandatory e‑learning courses and up‑skilling programs. 5. Participate actively in coaching sessions and implement feedback. 6. Maintain 100% schedule adherence with zero absenteeism. 7. Contribute to reducing program shrinkage by following best practices. 8. Document interactions accurately in the CRM system. 9. Escalate complex issues to senior teams when required. 10. Provide actionable insights from customer interactions to improve service quality. Tech Stack & Tools: The role primarily uses CRM platforms (e.g., Salesforce, Zendesk), ticketing tools, Microsoft Office suite, and basic data entry software. Familiarity with chat and social media monitoring tools is a plus. Growth Path: Starting as a New Campus Associate, high performers can progress to Senior Associate, Team Lead, Operations Manager, and eventually to specialised roles in analytics, quality assurance, or process design. The company’s internal mobility program encourages cross‑functional moves, enabling you to explore areas like automation, AI‑driven support, or client relationship management. Why Join Sutherland? You will gain exposure to a multinational client base, receive continuous training, and benefit from a supportive work environment that values work‑life balance. The company also offers cab facilities within 25 km, a vibrant campus culture, and clear career progression pathways, making it an ideal launchpad for fresh graduates.