Service Desk

Cognizant’s interview process typically consists of an online screening, followed by a technical assessment (often a written aptitude or a basic troubleshooting scenario) and finally an HR round that evaluates cultural fit and communication skills. Questions focus on customer handling, basic networking, and situational problem‑solving; practicing mock scenarios and clear articulation of steps greatly improve performance.

Cognizant promotes a learning‑first environment with ample opportunities for upskilling through internal academies and certifications. Work‑life balance is supported by flexible shift allowances and clear career ladders, while performance‑based rewards recognize high achievers.

Eligible candidates are Indian nationals or OCI holders residing in India, graduating in 2025 or 2026 from any three‑year undergraduate programme (B.Com, BCA, B.Sc, BA, BBA, B.Voc, BMS, etc.). Minimum aggregate of 50% in X, XII, Diploma and UG (rounding off 49.9% is not accepted). At the time of joining, candidates must retain at least 50% aggregate in the current degree and must have no standing arrears or backlogs. Post‑graduate full‑time students are not eligible. CGPA to percentage conversion will follow university norms.

Round 1: Online application screening → Round 2: Technical assessment or written test → Round 3: HR interview (based on company knowledge and cultural fit)

Cognizant is a global professional services firm that helps clients transform and re‑imagine their businesses through technology, consulting and operations. With a presence in over 40 countries and a workforce of more than 300,000 professionals, Cognizant has built a reputation for delivering end‑to‑end digital solutions across industries such as banking, healthcare, retail and manufacturing. The company’s Indian operations, often referred to as Cognizant India, serve as a major delivery hub, offering a blend of cutting‑edge projects, robust learning platforms and a culture that encourages continuous upskilling. The role advertised is a Service Desk position under the Digital Workplace Practice. Fresh graduates from 2025‑2026 who have completed a three‑year undergraduate programme will act as the first line of technical support for Cognizant’s internal and external users. The incumbent will work in shift‑based schedules, primarily from office locations across India, and will be expected to resolve incidents, log tickets and contribute to knowledge‑base creation. **Key responsibilities** 1. Serve as the initial point of contact for end‑users reporting IT issues. 2. Log, categorize and track Service Desk tickets in the ticketing tool while adhering to defined SLAs. 3. Perform root‑cause analysis and troubleshoot hardware (PCs, peripherals, printers) and software (OS, applications, VPN) problems. 4. Escalate complex incidents to higher‑tier support teams and coordinate resolution. 5. Document resolutions and create/revise knowledge‑base articles for faster future handling. 6. Monitor ticket queues to ensure minimal downtime and meet service‑level expectations. 7. Collaborate with internal IT, network and security teams for cross‑functional issue resolution. 8. Participate in shift hand‑over meetings and provide status updates to stakeholders. 9. Maintain inventory of IT assets and ensure compliance with security policies. 10. Contribute ideas for process improvement and automation of routine tasks. **Tech stack & tools**: Windows 10/11, Microsoft Office 365, Active Directory, ServiceNow or similar ticketing platforms, basic networking (TCP/IP, DNS), remote desktop tools, and familiarity with common enterprise applications. **Growth path**: Successful Service Desk analysts can progress to Technical Support Engineer, IT Operations Analyst, or specialize in Cloud/Infrastructure support. Cognizant also offers internal certification programs, mentorship and rotational assignments across its Digital Workplace ecosystem. **Why join Cognizant?** The company promises no service bonds, a night‑shift allowance, sponsored higher‑education for STEM graduates, and a well‑structured rewards system for top performers. Employees benefit from safe cab facilities, a diverse multicultural client base, and exposure to large‑scale digital transformation projects that boost both technical competence and career mobility.