Analyst

The interview process typically spans three rounds: an online aptitude test, a technical interview that delves into analytics concepts, tools, and case studies, followed by an HR round assessing cultural fit and communication skills. The difficulty is moderate, with emphasis on practical problem‑solving and clear articulation of insights.

The organization fosters a data‑first mindset with a supportive environment that encourages experimentation and learning. Employees enjoy a balanced work‑life schedule, regular up‑skilling workshops, and clear pathways for career advancement.

Graduates (B.Tech/B.E., B.Sc., B.Com, MBA, MCA) from any stream with minimum 60% aggregate (or CGPA 6.5/10). Final year students of 2025, 2026 or 2027 batches are eligible. No active backlogs at the time of joining. Candidates should have strong analytical mindset and basic knowledge of data visualization tools.

Round 1: Online aptitude & logical reasoning test → Round 2: Technical interview focusing on analytics, tools, and case studies → Round 3: HR interview covering cultural fit, motivations, and salary expectations

Company Overview: eClerx is a fast‑growing technology‑driven organization that helps enterprises transform their customer experience through data‑centric solutions. With a presence across major Indian metros and a strong focus on digital innovation, the firm blends analytics, product design, and consulting to deliver end‑to‑end Voice of Consumer (VoC) programs for clients in retail, finance, telecom, and e‑commerce. The company prides itself on a collaborative culture, continuous learning, and a merit‑based growth trajectory that rewards data‑savvy professionals who can turn raw feedback into strategic actions. The organization has built a robust analytics platform that ingests surveys, social media chatter, app usage logs, and offline interaction data. By leveraging modern BI tools and advanced statistical methods, it provides actionable insights that drive product enhancements, marketing optimisation, and service excellence. The firm’s client portfolio includes several Fortune 500 brands, making it an exciting place for fresh talent to gain exposure to high‑impact projects. Role Summary: As the Lead Voice of Consumer, you will own the end‑to‑end lifecycle of VoC initiatives. You will design, execute, and analyse NPS, CSAT, and CES programs across multiple touchpoints, while also monitoring social media sentiment and web/app performance. Your insights will shape product road‑maps, marketing campaigns, and overall customer experience strategies. You will work closely with cross‑functional teams—digital, marketing, product, and CX—to ensure that data‑driven recommendations are implemented and tracked for impact. Key Responsibilities: 1. Lead the design, deployment, and analysis of NPS, CSAT, and CES surveys across digital and offline channels. 2. Conduct social media listening and sentiment analysis on platforms such as Twitter/X, Instagram, Facebook, and niche forums. 3. Analyse web and app performance metrics using Adobe Analytics, Google Analytics, Amplitude, and similar tools. 4. Consolidate offline interaction data (store visits, call centre logs) to generate holistic customer experience insights. 5. Identify customer journeys, drop‑offs, and behavioural patterns, and propose remediation plans. 6. Build interactive dashboards and reports using Power BI, Tableau, or comparable visualization tools. 7. Translate complex data sets into compelling narratives and strategic recommendations (data storytelling). 8. Collaborate with product, marketing, and CX teams to drive continuous improvement initiatives. 9. Manage client communication, ensuring timely delivery of insights and actionable reports. 10. Champion closed‑loop feedback mechanisms to monitor the effectiveness of implemented changes. Tech Stack: Power BI, Tableau, Adobe Analytics, Google Analytics, Amplitude, SQL, Python/R for statistical analysis, Excel, and basic knowledge of survey platforms (Qualtrics, SurveyMonkey). Growth Path: The role offers a clear progression from Lead VoC Analyst to Senior Manager – Customer Insights, and eventually to Head of Customer Experience or Director of Analytics, depending on performance and leadership capabilities. Why Join: You will work on high‑visibility projects for marquee brands, gain exposure to cutting‑edge analytics tools, and develop a holistic understanding of the customer journey. The company’s emphasis on mentorship, up‑skilling, and data‑driven culture makes it an ideal launchpad for ambitious freshers aiming to become future leaders in CX analytics.