Global Service Desk

Candidates typically face a timed online aptitude test followed by a technical interview focusing on IT fundamentals, troubleshooting scenarios, and ITIL concepts. The HR round assesses communication skills, cultural fit, and willingness to sign the service agreement. Preparation should include mock tests, revising networking basics, and practicing clear articulation of problem‑solving steps.

HCLTech promotes a collaborative work environment where learning is continuous and employees are encouraged to take ownership of projects. The company offers flexible work arrangements, regular skill‑upgradation programs, and a balanced work‑life culture that values employee well‑being.

UG Degree: Any Fresher Graduate; Graduation Passing Year: 2024, 2025 or 2026; Minimum 60% aggregate in 10th, 12th/Diploma and UG; No active backlogs; Must be willing to sign a 12‑month service agreement with a Rs.50,000 exit clause; Open to candidates of any gender; Must be able to work from Lucknow, Nagpur, Madurai or Vijayawada.

Round 1: Online Aptitude Test (quantitative, logical reasoning, English) → Round 2: Technical Interview (IT fundamentals, troubleshooting, ITIL concepts) → Round 3: HR Interview (fitment, service agreement, salary discussion)

HCLTech, a global IT services powerhouse, has been delivering cutting‑edge technology solutions for over four decades. With a presence in more than 40 countries, the company serves Fortune‑500 clients across banking, healthcare, manufacturing, and telecom sectors. HCLTech’s culture is built on its "Ideapreneurship" philosophy, encouraging employees to innovate, collaborate, and take ownership of their growth. The firm consistently ranks among the top employers in India for its learning opportunities, flexible work policies, and commitment to diversity and inclusion. The Global Service Desk (GSD) role is the frontline of HCLTech’s client‑facing support ecosystem. As a Graduate Trainee, you will join a structured onboarding program that blends classroom learning with on‑the‑job exposure. You will be part of a 12‑month service agreement, during which you will acquire end‑to‑end knowledge of incident management, request fulfillment, and service level adherence. The position is open across four major Indian locations – Lucknow, Nagpur, Madurai, and Vijayawada – allowing you to work in a vibrant regional hub while contributing to global service delivery. Key Responsibilities: 1. Log, prioritize, and resolve IT incidents and service requests raised by internal and external users. 2. Perform first‑level troubleshooting for hardware, software, network, and application issues. 3. Follow ITIL best practices to ensure incidents are escalated appropriately. 4. Maintain accurate records in ticketing tools (e.g., ServiceNow, Remedy). 5. Conduct remote diagnostics using remote desktop utilities. 6. Provide clear, courteous communication to users, updating them on status and resolution. 7. Participate in shift handovers and knowledge‑transfer sessions. 8. Assist in creating and updating standard operating procedures (SOPs). 9. Contribute to continuous‑improvement initiatives by identifying recurring problems. 10. Collaborate with senior engineers and other service desk teams for complex issue resolution. Tech Stack & Tools: Windows 10/11, Linux (Ubuntu/CentOS), Microsoft Office 365, Active Directory, VPN, Remote Desktop, ServiceNow/Remedy, basic scripting (PowerShell/Bash), networking fundamentals (TCP/IP, DNS, DHCP). Growth Path: Successful trainees can progress to roles such as Service Desk Analyst, Incident Manager, or Technical Support Engineer within 1‑2 years. The program also opens pathways to specialized tracks like Cloud Operations, Cybersecurity, or Application Support, depending on performance and interest. Why Join HCLTech? The company offers a competitive CTC aligned with its standard graduate grid, a robust learning ecosystem (HCLTech Academy), mentorship from industry veterans, and exposure to global client projects. The 12‑month service agreement ensures you gain real‑world experience while being supported by a structured training curriculum. If you are a recent graduate with a passion for problem‑solving and customer service, the Global Service Desk role at HCLTech provides a solid launchpad for a thriving IT career.