Japanese Language - Quality Specialist

Amazon’s interview process is rigorous yet structured. Candidates typically face an online assessment focusing on Excel and SQL, followed by a technical interview that tests problem‑solving, data‑driven thinking, and Japanese translation abilities. The final rounds assess alignment with Amazon’s Leadership Principles and cultural fit. Preparation should include mock data‑analysis case studies, JLPT practice, and rehearsing STAR‑format answers.

Amazon promotes a high‑velocity, data‑driven work culture where employees are encouraged to experiment and own their outcomes. The company offers clear growth ladders, mentorship, and a focus on work‑life balance through flexible working arrangements and employee resource groups.

• Minimum 1 year of relevant work experience. • Bachelor’s degree in any discipline (Engineering, Commerce, Arts, etc.). • Fluency in Japanese with at least JLPT N3 certification. • Strong command of English (both written and spoken). • Proficiency in advanced Excel (pivot tables, VLOOKUP, macros) and basic SQL. • No backlog policy; candidates should have cleared all pending backlogs before joining. • Open to fresh graduates from the 2025, 2026 or 2027 batch as well as candidates with up to 3 years of experience.

Round 1: Online assessment (Excel & SQL aptitude) → Round 2: Technical/Functional interview (scenario‑based questions, Japanese translation tasks) → Round 3: Leadership Principles interview → Round 4: HR discussion (culture fit, compensation).

Amazon, founded in 1994, has grown from an online bookstore to a global e‑commerce and technology powerhouse. With over 31,000 employee reviews and a presence in every major Indian city, Amazon is known for its relentless customer obsession, innovative culture, and a "Day 1" mindset that encourages employees to think like entrepreneurs. The company’s operations span retail, cloud computing (AWS), entertainment, logistics, and many other domains, offering a fertile ground for fresh talent to learn, experiment, and make a tangible impact. The Last Mile Analytics & Quality Team within Amazon Transportation focuses on ensuring that every package reaches the customer efficiently and accurately. As a Japanese Language – Quality Specialist, you will act as the bridge between Japanese‑speaking stakeholders and the internal teams, handling address resolution, geocode corrections, map edits, driver support, and static route management. Your fluency in Japanese (minimum JLPT N3) and strong analytical skills will directly influence the quality of Amazon’s delivery network in India, especially for Japanese‑originated shipments and cross‑border logistics. **Key Responsibilities** 1. Resolve address discrepancies and perform geocode corrections to improve delivery accuracy. 2. Edit and maintain map data, ensuring that routing algorithms have the most up‑to‑date information. 3. Provide real‑time support to drivers and field teams, translating critical information between Japanese and English. 4. Manage static routes, monitor performance metrics, and suggest optimizations. 5. Conduct root‑cause analysis of recurring quality issues and propose long‑term fixes. 6. Develop and run advanced Excel reports (pivot tables, VLOOKUPs) and SQL queries to extract actionable insights. 7. Collaborate with cross‑functional teams—product, engineering, operations—to implement process improvements. 8. Document standard operating procedures and maintain a knowledge base for Japanese language support. 9. Participate in weekly quality review meetings and present findings to senior leadership. 10. Stay updated on Amazon’s leadership principles and embed them in daily work. **Tech Stack**: Microsoft Excel (advanced), SQL (basic to intermediate), GIS mapping tools, internal Amazon logistics platforms, and communication tools like Slack and Teams. **Growth Path**: Starting as a Quality Specialist, high performers can progress to Senior Quality Analyst, Operations Data Analyst, or Product Owner roles within the Transportation domain. Amazon’s internal mobility program encourages lateral moves to other business units such as AWS, Retail, or Finance, providing a broad career horizon. **Why Join Amazon?** - Work on a massive, customer‑facing logistics network that impacts millions of daily deliveries. - Gain exposure to cutting‑edge data‑driven decision making and Amazon’s world‑class operational excellence. - Benefit from Amazon’s robust learning ecosystem, mentorship programs, and the chance to work alongside some of the brightest minds in tech and supply chain. - Competitive compensation, stock options, and a vibrant, inclusive workplace culture that values diversity and continuous improvement.