Associate Theft Investigator

Panoptyc’s interview process typically starts with a short online aptitude test that evaluates attention to detail and basic reasoning. Successful candidates then face a practical video‑analysis exercise where they must identify simulated theft scenarios. The final round is an HR conversation that explores communication skills, remote‑work readiness, and cultural fit. The overall difficulty is moderate, and candidates benefit from practicing video‑review drills and preparing clear, concise explanations of their observations.

Panoptyc promotes a results‑oriented, remote‑first culture where employees are empowered to manage their own schedules. The company emphasizes continuous learning, regular feedback loops, and a collaborative environment that encourages knowledge sharing across global teams. Work‑life balance is supported through flexible hours and a focus on outcome rather than clock‑watching.

Graduate degree (any discipline); strong written English; reliable high‑speed internet and a compatible Windows 10/11 or macOS system as per device requirements.

Round 1: Online aptitude/attention‑to‑detail test → Round 2: Video analysis simulation and situational judgment → Round 3: HR interview focusing on communication, work‑from‑home suitability, and cultural fit

Panoptyc is a fast‑growing technology company that is redefining loss‑prevention for the retail sector. Leveraging a blend of visual AI and a global network of manual reviewers, the firm monitors video feeds from self‑service stores across more than 15,000 markets in the United States. Its customers range from Fortune‑500 retailers to small independent shops, all of whom rely on Panoptyc’s platform to spot and deter shoplifting in real time. The company operates fully remotely, offering a flexible, results‑driven culture where employees can work from anywhere in India while collaborating through modern communication tools. The role of Associate Theft Investigator is a critical frontline position that supports Panoptyc’s mission of reducing retail shrinkage. As an investigator, you will spend your workday reviewing surveillance footage, applying established classification guidelines, and documenting any suspicious activity. Your analytical eye and meticulous attention to detail will directly influence the accuracy of the platform’s alerts and help retailers protect their bottom line. The position is full‑time, remote, and designed for recent graduates who can commit to at least 30‑40 hours per week. **Key Responsibilities** 1. Review and analyze video footage from self‑service stores to identify potential theft incidents. 2. Classify events according to Panoptyc’s taxonomy and record findings in the tracking system. 3. Generate detailed theft reports that include timestamps, descriptions, and supporting evidence. 4. Maintain up‑to‑date documentation and ensure data integrity across all cases. 5. Collaborate with fellow investigators and supervisors via internal chat and video calls. 6. Provide timely customer support to retail partners when clarification on incidents is required. 7. Perform routine quality‑checks on recorded footage to ensure compliance with privacy standards. 8. Update and troubleshoot the theft‑tracking dashboard as needed. 9. Participate in the two‑day self‑paced training and a two‑week nesting period to achieve performance benchmarks. 10. Continuously improve investigative techniques based on feedback and evolving guidelines. **Tech Stack & Tools**: The role primarily uses Panoptyc’s proprietary video‑analysis platform, which runs on Windows 10/11 or macOS Ventura/Sonoma. Familiarity with basic spreadsheet software, ticketing systems, and secure file‑sharing tools is beneficial. **Growth Path**: High‑performing investigators can progress to Senior Investigator, Team Lead, or Quality Assurance Analyst roles. The company also offers opportunities to move into product‑feedback, AI‑training data annotation, or operations management positions. **Why Join Panoptyc?** - Flexible working hours after the initial endorsement period, allowing you to balance studies or personal commitments. - Fully remote setup with no commuting hassles and a supportive virtual community. - Direct impact on real‑world retail security, giving you a sense of purpose and measurable results. - Clear performance‑based compensation model with the potential to increase earnings as you improve. - Access to continuous learning resources and a clear career ladder within a rapidly expanding tech‑driven organization.