Installation Associate (II)

Candidates typically face a three‑stage process: an online aptitude test lasting 30‑40 minutes, followed by a technical interview that probes knowledge of hardware installation, networking basics, and product familiarity. The final HR round evaluates communication skills, cultural fit, and career aspirations. Overall difficulty is moderate; thorough preparation of aptitude and basic technical concepts greatly improves success chances.

Round 1: Online aptitude & logical reasoning test → Round 2: Technical interview focusing on installation processes and product knowledge → Round 3: HR interview assessing cultural fit and communication skills

NCR Atleos promotes a collaborative and inclusive culture where employees are encouraged to innovate and share ideas. The company offers structured learning paths, mentorship programs, and a balanced work‑life environment that respects personal time while delivering high‑impact solutions.

Graduates from any stream. Strong communication skills in English and Hindi are essential.

NCR Atleos, a subsidiary of NCR Corporation, is headquartered in Atlanta and operates globally to expand financial access through technology. With a workforce of over 20,000 employees, the company designs, builds, and supports self‑service banking solutions, ATMs, and digital kiosks for banks and retailers. In India, NCR Atleos has emerged as a key player in the fintech ecosystem, delivering end‑to‑end services that range from hardware installation to post‑deployment support. The organization prides itself on a culture of continuous innovation, customer‑centricity, and a commitment to diversity and inclusion. Employees are encouraged to think beyond the conventional, experiment with emerging technologies, and contribute to projects that have a tangible impact on millions of end‑users. The role of Installation Associate (II) is a frontline position that bridges the gap between technology and the customer. As an Installation Associate, you will be responsible for the seamless deployment, re‑deployment, and de‑installation of NCR Atleos’ self‑service equipment across various financial institutions. You will interact directly with customers, vendors, and internal teams, ensuring that every installation meets the company’s quality standards and compliance requirements. This position offers a unique blend of technical exposure and customer‑service experience, making it an ideal launchpad for fresh graduates looking to start a career in fintech operations. Key Responsibilities: 1. Coordinate and execute new equipment installation, re‑installation, and de‑installation requests on schedule. 2. Maintain a positive, empathetic, and professional attitude toward customers and vendors at all times. 3. Acknowledge and resolve customer complaints promptly, following standard operating procedures. 4. Communicate with customers through phone, email, and chat to provide updates and gather feedback. 5. Possess in‑depth knowledge of NCR Atleos products to answer technical queries effectively. 6. Record all customer interactions, transactions, comments, and complaints in the CRM system. 7. Ensure compliance with all workflow and security guidelines during installations. 8. Provide feedback on process efficiency and suggest improvements. 9. Collaborate with cross‑functional teams such as technical support, logistics, and sales to ensure smooth operations. 10. Achieve customer satisfaction targets and maintain service level agreements. Tech Stack & Tools: Basic networking concepts, hardware troubleshooting, POS/Kiosk operating systems, ticketing tools (e.g., ServiceNow), CRM platforms, and standard office productivity suites. Growth Path: Successful associates can progress to Senior Installation Associate, Team Lead, Operations Manager, or shift into specialized roles such as Technical Support Engineer or Project Coordinator. Why Join NCR Atleos? You will be part of a global fintech leader that values innovation, offers structured learning programs, and provides exposure to cutting‑edge banking technology. The role offers hands‑on experience with hardware and software, a supportive work environment, and clear career advancement opportunities.